Hearty Cafe Pancake House
9623 S Western Ave, Chicago, IL 60643
Restaurant ZIP 60643 Risk 1 (High)
Passed · as of Nov 26, 2025
Hearty Cafe Pancake House was last inspected on November 26, 2025 with a result of “Pass”. Inspectors found 8 violations.
Latest inspection
November 26, 2025 · Complaint
Result: Pass
8 general-
GeneralFood handling
Food wasn’t protected from contamination during prep, storage, or display.
Inspector’s note: Observed food stored in white plastic buckets in the walk in cooling unit and smaller white containers from previously purchased foods in the front food service area. Instructed to use food grade containers only for food.
Official wording (code 39)
Contamination prevented during food preparation, storage & display
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GeneralFacility upkeep
Equipment or surfaces were in poor repair or made of material that can’t be cleaned.
Inspector’s note: Observed all of the floor drains in the rear dish washing areas with a build up of debris and some slimy dark substance. Instructed to clean and maintain all.
Official wording (code 47)
Food & non-food contact surfaces cleanable, properly designed, constructed & used
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GeneralFacility upkeep
Equipment or surfaces were in poor repair or made of material that can’t be cleaned.
Inspector’s note: Observed the shelving under prep stations in need of a detail cleaning. Instructed to clean and maintain all areas.
Official wording (code 47)
Food & non-food contact surfaces cleanable, properly designed, constructed & used
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GeneralFacility upkeep
Equipment and surfaces were dirty.
Inspector’s note: Observed the floor of the walk in cooling unit and the freezer with a build up of dirt and debrtis. Instructed to clean and maintain both.
Official wording (code 49)
Non-food/food contact surfaces clean
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GeneralFacility upkeep
Equipment and surfaces were dirty.
Inspector’s note: Observed a build up of grease, food splatter and spillage on the cooking equipment and non cooking equipment in the front food prep area. Instructed to clean and maintain all equipment as a means of preventing possible pest and or insect activity.
Official wording (code 49)
Non-food/food contact surfaces clean
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GeneralFacility upkeep
Plumbing problems, or missing protection against backflow.
Inspector’s note: Observed a leak at the one compartment sink in the rear dish washing area at the cold water knob area and a leak at the front food prep hand washing sink. Instructed to repair and maintain in good working order.
Official wording (code 51)
Plumbing installed; proper backflow devices
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GeneralFacility upkeep
Floors, walls, or ceilings were damaged or dirty.
Inspector’s note: Observed the floors throughout the facility in the rear dish washing area, utility sink area and the front food prep area with a build up of dirt, debris and food debris. Under and around all equipment in areas along the walls . Instructed to clean and maintain all areas.
Official wording (code 55)
Physical facilities installed, maintained & clean
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GeneralFacility upkeep
Ventilation or lighting was inadequate.
Inspector’s note: Observed the return air vent in the front service station in need of a detail cleaning. Instructed to clean and maintain.
Official wording (code 56)
Adequate ventilation & lighting; designated areas used
Inspection history
12 inspections on record
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Pass
Canvass · Pass
7 general Show violations
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GeneralFood handling
Food wasn’t protected from contamination during prep, storage, or display.
Inspector’s note: Observed build up at rubber gaskets instructed to clean and maintain.
Official wording (code 39)
Contamination prevented during food preparation, storage & display
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GeneralFood handling
Wiping cloths weren’t used or stored properly.
Inspector’s note: Observed scrub pads in poor condition instructed to replace often and maintain in good condition
Official wording (code 41)
Wiping cloths: properly used & stored
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GeneralFacility upkeep
Equipment or surfaces were in poor repair or made of material that can’t be cleaned.
Inspector’s note: Large can opener in need of detail cleaning to remove all build up instructed to detail clean and maintain
Official wording (code 47)
Food & non-food contact surfaces cleanable, properly designed, constructed & used
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GeneralFacility upkeep
Equipment or surfaces were in poor repair or made of material that can’t be cleaned.
Inspector’s note: Cutting board i front wait staion area in need of replacing where worn and discolored instructed to correct and maintain
Official wording (code 47)
Food & non-food contact surfaces cleanable, properly designed, constructed & used
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GeneralFacility upkeep
Equipment and surfaces were dirty.
Inspector’s note: All cooking equipment in need of cleaning to remove all build up of food spills. Instructed to detail clean and maintain
Official wording (code 49)
Non-food/food contact surfaces clean
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GeneralFacility upkeep
Floors, walls, or ceilings were damaged or dirty.
Inspector’s note: Floors under and around dish machine in need of cleanig to remove wet food debris floors in front hot cook line in need of cleaning to remove all food spills instructed to detail clean and maintain
Official wording (code 55)
Physical facilities installed, maintained & clean
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GeneralFacility upkeep
Ventilation or lighting was inadequate.
Inspector’s note: Air vent above wait station food area in need of cleaning to remove all dust build up. Instructed to detail clean and maintain
Official wording (code 56)
Adequate ventilation & lighting; designated areas used
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Pass
Canvass · Pass
6 general Show violations
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GeneralFood handling
Food wasn’t protected from contamination during prep, storage, or display.
Inspector’s note: Drink dispensor nozzles in need of cleaning to remove build up. Instructed to clean and maintain.
Official wording (code 39)
Contamination prevented during food preparation, storage & display
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GeneralFood handling
Wiping cloths weren’t used or stored properly.
Inspector’s note: When cleaning cloths, sponges or steel wool are worn with food debris instructed to replace and maintain.
Official wording (code 41)
Wiping cloths: properly used & stored
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GeneralFacility upkeep
Equipment and surfaces were dirty.
Inspector’s note: All cooking equipment in need of cleaning to remove all food debris and build up. Instructed to clean and maintain.
Official wording (code 49)
Non-food/food contact surfaces clean
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GeneralFacility upkeep
Equipment and surfaces were dirty.
Inspector’s note: Lower shelf of grills and cooking equipment in need of cleaning to remove all grease build up. Instructed to clean and maintain.
Official wording (code 49)
Non-food/food contact surfaces clean
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GeneralFacility upkeep
Floors, walls, or ceilings were damaged or dirty.
Inspector’s note: Floors through out prep area, dish machine area and 3 compartment sink area in need of cleaning to remove all food spills and debris. Instructed to clean and maintain.
Official wording (code 55)
Physical facilities installed, maintained & clean
-
GeneralFacility upkeep
Ventilation or lighting was inadequate.
Inspector’s note: Air vents in need of cleaning to remove all dust build up instructed to clean and maintain
Official wording (code 56)
Adequate ventilation & lighting; designated areas used
-
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Pass
Canvass Re-Inspection · Pass
2 general Show violations
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GeneralFood handling
Wiping cloths weren’t used or stored properly.
Inspector’s note: All wiping cloths when not in use must be stored in a clean sanitizing solution instructed to correct and maintain
Official wording (code 41)
Wiping cloths: properly used & stored
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GeneralFood handling
In-use utensils weren’t stored properly.
Inspector’s note: Observed a knife being stored between the handsink and wall. Instructed to remove and not store any utensils between the wall and sink.
Official wording (code 43)
In-use utensils: properly stored
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Fail
Canvass · Fail
1 critical6 general Show violations
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CriticalRepeat violation
A previously cited basic violation still wasn’t fixed.
Inspector’s note: Previous core violations not corrected from august 21, 2023 report #2580376 violation #49 observed accumulated food debris on interior and exterior surfaces of cooking equipment, prep tables, coolers, freezers, shelving units, residue on interior surface of ice machine. Instructed manager to clean and maintain. #55 observed accumulated food debris on floor in prep area, food debris inside floor drains, food spills on walls in front and rear prep areas. Instructed manager to clean and maintain. All core violations in need of cleaning and maintaining. Previous core violations not corrected priority violation 7-42-090 citation issued
Official wording (code 60)
Previous core violation corrected
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GeneralFood handling
Wiping cloths weren’t used or stored properly.
Inspector’s note: All wiping cloths when not in use must be stored in a clean sanitizing solution instructed to correct and maintain.
Official wording (code 41)
Wiping cloths: properly used & stored
-
GeneralFood handling
In-use utensils weren’t stored properly.
Inspector’s note: Observed a knife being stored between the handsink and wall. Instructed to remove and not store any utensils between the wall and sink.
Official wording (code 43)
In-use utensils: properly stored
-
GeneralFacility upkeep
Equipment or surfaces were in poor repair or made of material that can’t be cleaned.
Inspector’s note: Large can opener in need of detail cleaning to remove all build up. Instructed to detail clean and maintain.
Official wording (code 47)
Food & non-food contact surfaces cleanable, properly designed, constructed & used
-
GeneralFacility upkeep
Equipment or surfaces were in poor repair or made of material that can’t be cleaned.
Inspector’s note: Cutting boards on main hot line in need of replacing. Worn, deep discoloration and melted in areas. Instructed to replace and maintain.
Official wording (code 47)
Food & non-food contact surfaces cleanable, properly designed, constructed & used
-
GeneralFacility upkeep
Equipment and surfaces were dirty.
Inspector’s note: See violation #60
Official wording (code 49)
Non-food/food contact surfaces clean
-
GeneralFacility upkeep
Floors, walls, or ceilings were damaged or dirty.
Inspector’s note: See violation #60
Official wording (code 55)
Physical facilities installed, maintained & clean
-
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Pass
Complaint Re-Inspection · Pass
6 general Show violations
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GeneralFood handling
Single-use items weren’t stored or used properly.
Inspector’s note: Observed cottage cheese containers being reused for other food items. Instructed manager to remove and provide proper food storage containers for all food items.
Official wording (code 45)
Single-use/single-service articles: properly stored & used
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GeneralFacility upkeep
Equipment or surfaces were in poor repair or made of material that can’t be cleaned.
Inspector’s note: Observed milk crates used for storage in prep area. Instructed manager to remove all milk crateas and provide adequate shelving for storage.
Official wording (code 47)
Food & non-food contact surfaces cleanable, properly designed, constructed & used
-
GeneralFacility upkeep
Equipment and surfaces were dirty.
Inspector’s note: Observed accumulated food debris on interior and exterior surfaces of cooking equipment, prep tables, coolers, freezers, shelving units, residue on interior surface of ice machine. Instructed manager to clean and maintain.
Official wording (code 49)
Non-food/food contact surfaces clean
-
GeneralFacility upkeep
Plumbing problems, or missing protection against backflow.
Inspector’s note: Observed right hand washing sink slowly drainng in women washroom. Instructed manager to repair.
Official wording (code 51)
Plumbing installed; proper backflow devices
-
GeneralFacility upkeep
Floors, walls, or ceilings were damaged or dirty.
Inspector’s note: Observed accumulated food debris on floor in prep area, standing water on floor in corners near dish machine, food debris inside floor drains, food spills on walls in front and rear prep areas. Instructed manager to clean and maintain.
Official wording (code 55)
Physical facilities installed, maintained & clean
-
GeneralFacility upkeep
Floors, walls, or ceilings were damaged or dirty.
Inspector’s note: Observed missing grout on floor tiles along walls in dish washing area. Instructed manager to re-grout and maintain.
Official wording (code 55)
Physical facilities installed, maintained & clean
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Conditional
Complaint · Pass w/ Conditions
1 critical7 general Show violations
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CriticalFood temperature
Cold food was held above a safe temperature.
Inspector’s note: Observed cold tcs food stored at improper temperature in reach-in cooler:raw steak 56.3f, raw hamburger patties 54.8f, tuna salad 53.4f, pork chops 52.8f, sliced turkey 51.9f. Instructed manager to discard approximately $300 and 30lbs of food. All cold tcs food must maintain 41f or below. Priority 7-38-005 citation issued
Official wording (code 22)
Proper cold holding temperatures
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GeneralFood temperature
Not enough equipment, or the wrong method, to cool and hold food at safe temperatures.
Inspector’s note: Observed reach-in cooler not maintaining proper temperature 54.8f. Instructed manager to repair and maintain cooler at 41f or below. Cooler is tagged held for inspection and must not be used until reinspected by chicago department of health. Priority 7-38-005 citation issued
Official wording (code 33)
Proper cooling methods used; adequate equipment for temperature control
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GeneralFood handling
Single-use items weren’t stored or used properly.
Inspector’s note: Observed cottage cheese containers being reused for other food items. Instructed manager to remove and provide proper food storage containers for all food items.
Official wording (code 45)
Single-use/single-service articles: properly stored & used
-
GeneralFacility upkeep
Equipment or surfaces were in poor repair or made of material that can’t be cleaned.
Inspector’s note: Observed milk crates used for storage in prep area. Instructed manager to remove all milk crateas and provide adequate shelving for storage.
Official wording (code 47)
Food & non-food contact surfaces cleanable, properly designed, constructed & used
-
GeneralFacility upkeep
Equipment and surfaces were dirty.
Inspector’s note: Observed accumulated food debris on interior and exterior surfaces of cooking equipment, prep tables, coolers, freezers, shelving units, residue on interior surface of ice machine. Instructed manager to clean and maintain.
Official wording (code 49)
Non-food/food contact surfaces clean
-
GeneralFacility upkeep
Plumbing problems, or missing protection against backflow.
Inspector’s note: Observed right hand washing sink slowly drainng in women washroom. Instructed manager to repair.
Official wording (code 51)
Plumbing installed; proper backflow devices
-
GeneralFacility upkeep
Floors, walls, or ceilings were damaged or dirty.
Inspector’s note: Observed accumulated food debris on floor in prep area, standing water on floor in corners near dish machine, food debris inside floor drains, food spills on walls in front and rear prep areas. Instructed manager to clean and maintain.
Official wording (code 55)
Physical facilities installed, maintained & clean
-
GeneralFacility upkeep
Floors, walls, or ceilings were damaged or dirty.
Inspector’s note: Observed missing grout on floor tiles along walls in dish washing area. Instructed manager to re-grout and maintain.
Official wording (code 55)
Physical facilities installed, maintained & clean
-
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Pass
Canvass · Pass
7 general1 paperwork Show violations
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GeneralFood handling
Wiping cloths weren’t used or stored properly.
Inspector’s note: Observed soiled wiping cloths stored on prep tables. Instructed manager to store wiping cloths in sanitizing solution between uses.
Official wording (code 41)
Wiping cloths: properly used & stored
-
GeneralFood handling
Clean utensils, equipment, or linens weren’t stored and handled properly.
Inspector’s note: Observed boxes of plates stored on floor in rear storage area. Instructed manager to elevate all food equipment off floor and maintain.
Official wording (code 44)
Utensils, equipment & linens: properly stored, dried, & handled
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GeneralFood handling
Single-use items weren’t stored or used properly.
Inspector’s note: Observed single service articles not inverted in prep area. Instructed manager to invert all single service articles to protect from contamination.
Official wording (code 45)
Single-use/single-service articles: properly stored & used
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GeneralFacility upkeep
Dishwashing equipment wasn’t set up, maintained, or used correctly.
Inspector’s note: Observed bases of compartments leaking on 3-compartment sink. Instructed manager to repair and maintain.
Official wording (code 48)
Warewashing facilities: installed, maintained & used; test strips
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GeneralFacility upkeep
Equipment and surfaces were dirty.
Inspector’s note: Observed accumulated food debris and spills on interior and exterior surfaces of cooking equipment, prep tables, holding units, steam tables, coolers, freezers, shelving units in prep, storage and dish washing areas. Instructed manager to clean and maintain.
Official wording (code 49)
Non-food/food contact surfaces clean
-
GeneralFacility upkeep
Plumbing problems, or missing protection against backflow.
Inspector’s note: Observed leaking drainpipe under hand washing sink in cooking area, no hot water at left sink in women washroom and right sink in men washroom. Instructed manager to repair and maintain.
Official wording (code 51)
Plumbing installed; proper backflow devices
-
GeneralFacility upkeep
Floors, walls, or ceilings were damaged or dirty.
Inspector’s note: Observed accumalated food spills and debris on floor under all equipment, along walls and in all corners in prep, storage and dish washing areas. Observed dust buildup on ceiling vents and light shields in prep and dish washing areas. Instructed manager to clean and maintain.
Official wording (code 55)
Physical facilities installed, maintained & clean
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PaperworkManagement & training
Required allergen training was missing.
Inspector’s note: Observed no valid allergen training available. All certified managers must provide allergen training.
Official wording (code 58)
Allergen training as required
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Pass
Canvass Re-Inspection · Pass
No violations
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Pass
Short Form Complaint · Pass
No violations
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Fail
Canvass · Fail
1 critical3 general Show violations
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CriticalFood handling
Surfaces that touch food weren’t cleaned and sanitized.
Inspector’s note: Observed build up of grime and pink slime inside ice machine, observed physical contamination (bug) in ice. Ice is used for human consumption. Instructed person in charge to remove ice, clean and sanitize interior of machine. Priority foundation 7-38-005 citation issued
Official wording (code 16)
Food-contact surfaces: cleaned & sanitized
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GeneralFood temperature
Frozen food was thawed the wrong way.
Inspector’s note: Observed tcs food(hashbrown potatoes) being thawed at ambient room temperature. Instructed person in charge to properly thaw all foods under refrigeration or cold running water. Pic voluntatily moved all thawing items to walk in cooler.
Official wording (code 35)
Approved thawing methods used
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GeneralPests
Insects, rodents, or animals were present, or the building wasn’t sealed against them.
Inspector’s note: Observed several dead roaches on floor in rear prep area of facility. Instructed person in charge to remove, clean and sanitize areas.
Official wording (code 38)
Insects, rodents, & animals not present
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GeneralRepeat violation
A previously cited basic violation still wasn’t fixed.
Inspector’s note: Observed the following previous core violations from report #2537228 dated 10/25/21 not corrected: #10 observed no hand washing signs at hand washing sinks in front and rear prep areas. Instructed manager to provide hand washing signs at all hand washing sinks used by employees. #37 observed bulk food containers not labeled. Instructed manager to label all bulk containers with common name of food. #47 observed unwrapped crossants stored in grocery bag inside reach-in cooler in prep area. Instructed manager to properly store all food in food storage bags or containers. #49 observed accumulated food debris on interior and and exterior surfaces of cooking equipment, prep tables, shelving units, holding units, coolers and freezers. Instructed manager to clean and maintain. #55 observed accumulated food debris on floors under all cooking equipment, along walls and in all corners in prep,…
Official wording (code 60)
Previous core violation corrected
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Pass
License · Pass
1 critical8 general Show violations
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CriticalHygiene & sanitation
Hand sinks were missing, blocked, or not stocked with soap and towels.
Inspector’s note: Observed no hand washing signs at hand washing sinks in front and rear prep areas. Instructed manager to provide hand washing signs at all hand washing sinks used by employees.
Official wording (code 10)
Adequate handwashing sinks properly supplied and accessible
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GeneralFood handling
Food wasn’t labeled or wasn’t in its original container.
Inspector’s note: Oserved bulk food containers not labeled. Instructed manager to label all bulk containers with common name of food.
Official wording (code 37)
Food properly labeled; original container
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GeneralFood handling
Food wasn’t protected from contamination during prep, storage, or display.
Inspector’s note: Observed food items uncovered and stored on floor in prep area, walk-in cooler and walk-in freezer, instructed manager to cover and elevate all food items six inches off floor.
Official wording (code 39)
Contamination prevented during food preparation, storage & display
-
GeneralFacility upkeep
Equipment or surfaces were in poor repair or made of material that can’t be cleaned.
Inspector’s note: Observed unwrapped crossaints stored in grocery bag inside reach-in cooler in prep area. Instructed manager to properly store all food in food storage bags or containers.
Official wording (code 47)
Food & non-food contact surfaces cleanable, properly designed, constructed & used
-
GeneralFacility upkeep
Equipment and surfaces were dirty.
Inspector’s note: Observed accumulated food debris on interior and and exterior surfaces of cooking equipment, prep tables, shelving units, holding units, coolers and freezers. Instructed manager to clean and maintain.
Official wording (code 49)
Non-food/food contact surfaces clean
-
GeneralFacility upkeep
Floors, walls, or ceilings were damaged or dirty.
Inspector’s note: Observed accumulated food debris on floors under all cooking equipment, along walls and in all corners in prep, storage, and dish washing areas. Observed dead insects inside light shields in prep and dish washing areas. Instructed manager to clean and maintain.
Official wording (code 55)
Physical facilities installed, maintained & clean
-
GeneralFacility upkeep
Floors, walls, or ceilings were damaged or dirty.
Inspector’s note: Observed employee belongings)coats purses, etc) on shelves under counter in front prep area. Instructed manager to provide separate area for employee belongings
Official wording (code 55)
Physical facilities installed, maintained & clean
-
GeneralFacility upkeep
Floors, walls, or ceilings were damaged or dirty.
Inspector’s note: Observed damaged surfaces on shelving units under counter in front prep/wait station area. Observed missing grout on floor tiles along walls in dish washing area. Instructed manager to repair and maintain.
Official wording (code 55)
Physical facilities installed, maintained & clean
-
GeneralFacility upkeep
Ventilation or lighting was inadequate.
Inspector’s note: Observed loose light shield in rear prep area. Instructed manager to secure and maintain.
Official wording (code 56)
Adequate ventilation & lighting; designated areas used
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More in ZIP 60643
Source: Chicago Department of Public Health (CDPH) open data, refreshed hourly. Last inspection 11 months ago. Always confirm with the official record.