Pass

El Pollo Real

3835 W 31st St, Chicago, IL 60623

Restaurant ZIP 60623 Risk 1 (High)

Passed · as of Feb 19, 2026

El Pollo Real was last inspected on February 19, 2026 with a result of “Pass”. Inspectors found 2 violations.

Latest inspection

February 19, 2026 · Canvass Re-Inspection

Pass

Result: Pass

2 general
  • GeneralFacility upkeep

    Dishwashing equipment wasn’t set up, maintained, or used correctly.

    Inspector’s note: 4-603.15 observed multi-use equipment too large to submerge in 3-compartment sink. Instructed manager to provide alternative method to properly wash, rinse, and sanitize all large equipment.

    Official wording (code 48)

    Warewashing facilities: installed, maintained & used; test strips

  • GeneralFacility upkeep

    Plumbing problems, or missing protection against backflow.

    Inspector’s note: 5-204.12 observed no backflow device on utility sink. Instructed manager to provide and maintain backflow device on utility sink..

    Official wording (code 51)

    Plumbing installed; proper backflow devices

Inspection history

17 inspections on record

  1. Fail

    Canvass · Fail

    4 general Show violations
    • GeneralPests

      Insects, rodents, or animals were present, or the building wasn’t sealed against them.

      Inspector’s note: Observed over 50 mice droppings scattered on floor along walls and corners in east furnace room. Instructed manager to call an exterminator for service, clean and sanitize all areas. Priority foundation 7-38-020(a) citation issued

      Official wording (code 38)

      Insects, rodents, & animals not present

    • GeneralPests

      Insects, rodents, or animals were present, or the building wasn’t sealed against them.

      Inspector’s note: Observed 1/4" gap at bottom of front entrance door. Instructed manager to seal all outer openings on door to prevent pest entry.

      Official wording (code 38)

      Insects, rodents, & animals not present

    • GeneralFacility upkeep

      Dishwashing equipment wasn’t set up, maintained, or used correctly.

      Inspector’s note: Observed multi-use equipment too large to submerge in 3-compartment sink. Instructed manager to provide alternative method to properly wash, rinse, and sanitize all large equipment.

      Official wording (code 48)

      Warewashing facilities: installed, maintained & used; test strips

    • GeneralFacility upkeep

      Plumbing problems, or missing protection against backflow.

      Inspector’s note: Observed no backflow device on utility sink. Instructed manager to provide and maintain backflow device on utility sink..

      Official wording (code 51)

      Plumbing installed; proper backflow devices

  2. Pass

    Canvass · Pass

    1 general1 paperwork Show violations
    • GeneralFacility upkeep

      Floors, walls, or ceilings were damaged or dirty.

      Inspector’s note: Observed clutter in basement and items not necessary to operation. Instructed person in charge to organize area, elevate items from floor by 6 inches and maintain at all times.

      Official wording (code 55)

      Physical facilities installed, maintained & clean

    • PaperworkManagement & training

      Not all food employees had food-handler training.

      Inspector’s note: Observed no food handler certificates for non-managerial food handler staff. Instructed person in charge to direct food handler staff to obtain training and retain certificates on site.

      Official wording (code 57)

      All food employees have food handler training

  3. Pass

    Canvass · Pass

    3 general Show violations
    • GeneralFacility upkeep

      Equipment or surfaces were in poor repair or made of material that can’t be cleaned.

      Inspector’s note: 4-501.12 observed cutting boards with open seams and dark stains. Must refinish or replace damaged or stained cutting boards.

      Official wording (code 47)

      Food & non-food contact surfaces cleanable, properly designed, constructed & used

    • GeneralFacility upkeep

      Equipment or surfaces were in poor repair or made of material that can’t be cleaned.

      Inspector’s note: 4-102.11(a2) noted assorted food items inside refrigeration unit stored inside grocery bags. Instructed to properly store all food items inside approved food grade containers.

      Official wording (code 47)

      Food & non-food contact surfaces cleanable, properly designed, constructed & used

    • GeneralFacility upkeep

      Floors, walls, or ceilings were damaged or dirty.

      Inspector’s note: 6-501.12 excessive wet floor in chicken prep room. Instd to maintain floors clean and dry at all times.

      Official wording (code 55)

      Physical facilities installed, maintained & clean

  4. Pass

    Canvass Re-Inspection · Pass

    1 general Show violations
    • GeneralFacility upkeep

      Equipment or surfaces were in poor repair or made of material that can’t be cleaned.

      Inspector’s note: Plastic lining being used as a liner for entire interior of chest freezers to store large amounts of chicken. Instd to use proper food grade materials/equipment and of sufficent size to be able to implement fifo (first in, first out) of chickens. Large 55 gallon garbage cansalso being use to store chicken. Instd to use proper food grade materials/equipment of sufficient size and maintain

      Official wording (code 47)

      Food & non-food contact surfaces cleanable, properly designed, constructed & used

  5. Conditional

    Canvass · Pass w/ Conditions

    1 critical3 general Show violations
    • CriticalFood temperature

      Cold food was held above a safe temperature.

      Inspector’s note: The following tcs foods at improper cold holding temperatures in 3-door cooler: salsa 52.0f and chicken 52.1f. All product discarded and denatured at this time. Approx 50lbs $500 value. Citation issued 7-38-005 priority. Instd to maintain cold foods at 41f or below at all times

      Official wording (code 22)

      Proper cold holding temperatures

    • GeneralFood temperature

      Not enough equipment, or the wrong method, to cool and hold food at safe temperatures.

      Inspector’s note: 3-door cooler unable to maintain proper cold hold temperature, air temperature at 53.2f. All doors to cooler not tight fitting, gaskets in disrepair. Cooler tagged and held for inspection at this time. Instd to repair and contact cdph prior to using. Instd to repair doors to be tight fitting and cooler able to maintain product temperature of 41f or below. Citation issued 7-38-005 priority

      Official wording (code 33)

      Proper cooling methods used; adequate equipment for temperature control

    • GeneralFacility upkeep

      Equipment or surfaces were in poor repair or made of material that can’t be cleaned.

      Inspector’s note: Plastic lining being used as a liner for entire interior of chest freezers to store large amounts of chicken. Instd to use proper food grade materials/equipment and of sufficent size to be able to implement fifo (first in, first out) of chickens. Large 55 gallon garbage cansalso being use to store chicken. Instd to use proper food grade materials/equipment of sufficient size and maintain

      Official wording (code 47)

      Food & non-food contact surfaces cleanable, properly designed, constructed & used

    • GeneralFacility upkeep

      Floors, walls, or ceilings were damaged or dirty.

      Inspector’s note: Excessive wet floor in chicken prep room. Instd to maintain floors clean and dry at all times

      Official wording (code 55)

      Physical facilities installed, maintained & clean

  6. Pass

    Canvass · Pass

    No violations

  7. Pass

    Canvass · Pass

    3 general Show violations
    • GeneralFood handling

      Food wasn’t protected from contamination during prep, storage, or display.

      Inspector’s note: Boxes of chicken stored on floor in prep area while prepping chickens. Instd to store properly (ex. Elevate all food at least 6 inches at all times)

      Official wording (code 39)

      Contamination prevented during food preparation, storage & display

    • GeneralFacility upkeep

      Equipment or surfaces were in poor repair or made of material that can’t be cleaned.

      Inspector’s note: Plastic lining being used as a liner in chest freezers to store large amounts of chicken. Instd to use proper food grade materials/equipment and of sufficent size to be able to implement fifo (first in, first out) of chickens. Grocery bags also being use to store food in freezers. Instd to use proper food grade materials/equipment and maintain

      Official wording (code 47)

      Food & non-food contact surfaces cleanable, properly designed, constructed & used

    • GeneralFacility upkeep

      Floors, walls, or ceilings were damaged or dirty.

      Inspector’s note: Excessive wet floor in chicken prep room. Instd to maintain floors clean and dry at all times

      Official wording (code 55)

      Physical facilities installed, maintained & clean

  8. Pass

    Canvass · Pass

    2 general Show violations
    • GeneralFacility upkeep

      Floors, walls, or ceilings were damaged or dirty.

      Inspector’s note: Observed large puddles of pooled water on floors in basement storage area. Instructed to remove and maintain.

      Official wording (code 55)

      Physical facilities installed, maintained & clean

    • GeneralFacility upkeep

      Ventilation or lighting was inadequate.

      Inspector’s note: Observed inadequate lighting in rear prep area/storage area. Must replace burned out light bulbs to increase lighting and maintain.

      Official wording (code 56)

      Adequate ventilation & lighting; designated areas used

  9. Conditional

    Canvass · Pass w/ Conditions

    3 critical3 general1 paperwork Show violations
    • CriticalManagement & training

      Staff weren’t trained on, or didn’t follow, the rules for reporting illness.

      Inspector’s note: Observed no employee health policy on premises during inspection. Instructed to have a policy in place and maintain. Priority foundation violation. 7-38-010

      Official wording (code 3)

      Management, food employee and conditional employee; knowledge, responsibilities and reporting

    • CriticalManagement & training

      No written plan or kit for cleaning up vomit or diarrhea.

      Inspector’s note: Observed no vomit and diarrhea policy and procedure on premises during inspection. Instructed to have policy in place with the required equipment. Priority foundation violation. 7-38-005

      Official wording (code 5)

      Procedures for responding to vomiting and diarrheal events

    • CriticalFood temperature

      Cold food was held above a safe temperature.

      Inspector’s note: Observed time and temperature control for safety ready to eat food (salsa 67.4f)at an improper temperature in the one door cold holding unit. Manager voluntarily discarded said food through denaturing. Instructed that ready to eat colding holding temperatures should be 41 or below. Approx. Weight 1lb. And $7.00 food value. Priority violation. Citation issued. 7-38-005

      Official wording (code 22)

      Proper cold holding temperatures

    • GeneralFood handling

      Clean utensils, equipment, or linens weren’t stored and handled properly.

      Inspector’s note: Oberved large pots and pans stored improperly under the prep cook table. Instructed that pots and pans should be stored inverted for proper air-drying.

      Official wording (code 44)

      Utensils, equipment & linens: properly stored, dried, & handled

    • GeneralFacility upkeep

      Equipment or surfaces were in poor repair or made of material that can’t be cleaned.

      Inspector’s note: Obseerved large garbage container in the three door cooler being used to store raw cicken. Instructed to remove and use food grade containers when storing tcs foods.

      Official wording (code 47)

      Food & non-food contact surfaces cleanable, properly designed, constructed & used

    • GeneralFacility upkeep

      Floors, walls, or ceilings were damaged or dirty.

      Inspector’s note: Observed walls behind the prep area made of brick. Instructed that walls need to be replaced, so that they are smooth and easily cleanible.

      Official wording (code 55)

      Physical facilities installed, maintained & clean

    • PaperworkManagement & training

      Required allergen training was missing.

      Inspector’s note: Observed no proof of allergen training cetificate for the certified manager on duty. Instructed that all city of chicago certified sanitation managers must have valid allergen training certificate.

      Official wording (code 58)

      Allergen training as required

  10. Conditional

    Canvass · Pass w/ Conditions

    2 critical6 general Show violations
    • CriticalCritical (pre-2018 form)

      Source sound condition, no spoilage, foods properly labeled, shellfish tags in place

      Inspector’s note: Observed appx.34-2lbs.plastic ziplock bags of empanadas careras from an unapproved source.no receipt or documentation available to view for product on display for sale at service counter.must provide and maintain a receipt from a reputable source.appx.68lbs.$85.(critical 7-38-005b)

    • CriticalCritical (pre-2018 form)

      Hand washing facilities: with soap and sanitary hand drying devices, convenient and accessible to food prep area

      Inspector’s note: Observed a red garden hose attached to nozzle at faucet of rear prep area hand sink.no paper towels at front prep area hand sink at service counter.hose was removed and paper towels are now provided.(critical 7-38-030)

    • GeneralMinor (pre-2018 form)

      Food in original container, properly labeled: customer advisory posted as needed

      Inspector’s note: Must label repackaged desserts with proper info given.

    • GeneralMinor (pre-2018 form)

      Food and non-food contact surfaces properly designed, constructed and maintained

      Inspector’s note: Must repair or replace worn door gaskets on 3- door and 1- door prep coolers,chest freezer and lid on another chest freezer in poor repair(missing door hinges).must remove rust from grease trap at 3- comp sink.

    • GeneralMinor (pre-2018 form)

      Floors: constructed per code, cleaned, good repair, coving installed, dust-less cleaning methods used

      Inspector’s note: Must clean food debris from floor along wall base behind door and debris from floor in basement.

    • GeneralMinor (pre-2018 form)

      Walls, ceilings, attached equipment constructed per code: good repair, surfaces clean and dust-less cleaning methods

      Inspector’s note: Must clean build up on filters at hood.must repair or replace missing wall bases in rear prep area.must scrape and paint peeling paint on walls in rear prep area.must adjust threshold at rear storage door.

    • GeneralMinor (pre-2018 form)

      Ventilation: rooms and equipment vented as required: plumbing: installed and maintained

      Inspector’s note: Must repair or replace faucet handles in poor repair at 3- comp sink.

    • GeneralMinor (pre-2018 form)

      Premises maintained free of litter, unnecessary articles, cleaning equipment properly stored

      Inspector’s note: Must elevate,remove,or organize articles off of floor and away from walls in basement.

  11. Pass

    Canvass Re-Inspection · Pass

    1 general Show violations
    • GeneralMinor (pre-2018 form)

      Food and non-food contact surfaces properly designed, constructed and maintained

      Inspector’s note: Rubber gaskets on reach in cooler in poor repair. Replace and maintain gaskets. Correct and maintain.

  12. Fail

    Canvass · Fail

    2 critical3 general Show violations
    • CriticalCritical (pre-2018 form)

      Facilities to maintain proper temperature

      Inspector’s note: Found reach in cooler in front prep area not at proper temperature. Reach in cooler air temperature is at 52.5 degrees air temperature. Instructed manager cooler is being tagged held for inspection at this time. Cooler may not be used until corrected and reinspected by the chicago department of health. Critical violation. 7-38-005(a)

    • CriticalCritical (pre-2018 form)

      Potentially hazardous food meets temperature requirement during storage, preparation display and service

      Inspector’s note: The following potentially hazardous food productes were found at improper temperature: raw marinated chickens 48.3 degrees 10 lbs, 2 differant types of cooked salsa 52.7 degrees 20 lbs, and container of cooked beans 90.2 degrees 10 lbs. All product was discarded and denatured at this time of inspection. Total value $100.00 40 lbs. Critical violation 7-38-005(a)

    • GeneralSerious (pre-2018 form)

      No evidence of rodent or insect outer openings protected/rodent proofed, a written log shall be maintained available to the inspectors

      Inspector’s note: Rear exit door not rodent or insect proofed. 1/4 in gap at bottom and sides of the door. All outer openings must be tight fitting. Instructed manager to correct and maintain. Serious violation 7-38-020

    • GeneralSerious (pre-2018 form)

      Previous minor violation(s) corrected 7-42-090

      Inspector’s note: Previous minor violation not corrected from july 5, 2016 report #1938022 #38 observed vegetables being prepped on a long metal prep table in rear area which is located next to the mop sink. Instructed to re-locate mop sink and install an exposed hand sink with splash guard on side next to prep table. Must install and maintain. Serious violation 7-42-090

    • GeneralMinor (pre-2018 form)

      Food and non-food contact surfaces properly designed, constructed and maintained

      Inspector’s note: Rubber gaskets on reach in cooler in poor repair. Replace and maintain gaskets. Correct and maintain.

  13. Conditional

    Canvass · Pass w/ Conditions

    1 critical7 general Show violations
    • CriticalCritical (pre-2018 form)

      Potentially hazardous food meets temperature requirement during storage, preparation display and service

      Inspector’s note: Potentially hazardous foods found at improper temperatures. Grilled whole chickens found sitting in an unheated holding unit at 120.1f, and pre-cooked beans found in deep plastic containers uncovered with no labels at 70-90 degrees. All cooked products must be held at 140 degrees or above until served. Cooked foods being cooled must be placed in shallow containers using a method that will assure the cooked product goes from 140 degrees to 70 degrees in 2 hours, and from 70 degrees to 40 degrees in 4 hours(using shallow containers. Critical violation 7-38-005(a).

    • GeneralSerious (pre-2018 form)

      * certified food manager on site when potentially hazardous foods are prepared and served

      Inspector’s note: Certified food service manager with a city of chicago food sanitation certificate posted or provided at time of investigation while potentially hazardous foods are bing prepared and/or served(chicken, rice, and beans) serious violation 7-32-012(a).

    • GeneralMinor (pre-2018 form)

      Food in original container, properly labeled: customer advisory posted as needed

      Inspector’s note: All prepared foods and foods removed from original containers that are packaged and/or stored under refrigeration for more than 24 hours must be labeled (product name, name and address of business, and ingredients. Observed cooked beans in the 2 door refrigerator and raw marinated chicken in a prep cooler without proper label containing product name and date. Instructed to label all foods that are out of the original packages and maintain.

    • GeneralMinor (pre-2018 form)

      Clean multi-use utensils and single service articles properly stored: no reuse of single service articles

      Inspector’s note: Store serving utensils(tongs) properly to prevent contamination.

    • GeneralMinor (pre-2018 form)

      Food and non-food contact surfaces properly designed, constructed and maintained

      Inspector’s note: Paint the exteriors of deep freezers where surfaces are chipped to prevent rust.

    • GeneralMinor (pre-2018 form)

      Walls, ceilings, attached equipment constructed per code: good repair, surfaces clean and dust-less cleaning methods

      Inspector’s note: Clean grease and sediment build-up in hood and filters above the cooking equipment. Clean and/or paint walls and ceiling in main hot food prep area( very dark colored due to excessive heat from the grills).

    • GeneralMinor (pre-2018 form)

      Ventilation: rooms and equipment vented as required: plumbing: installed and maintained

      Inspector’s note: Repair leaky faucet at 3 compartment sink. Observed vegetables being prepped on a long metal prep table in rear area which is located next to the mop sink. Instructed to re-locate mop sink and install an exposed hand sink with splash guard on side next to prep table.

    • GeneralMinor (pre-2018 form)

      Premises maintained free of litter, unnecessary articles, cleaning equipment properly stored

      Inspector’s note: Store all articles (food and non food items) 6 inches off the floors throughout.

  14. Pass

    Canvass · Pass

    3 general Show violations
    • GeneralMinor (pre-2018 form)

      Food in original container, properly labeled: customer advisory posted as needed

      Inspector’s note: Observed cooked beans in the 2 door refrigerator and raw marinated chicken in a prep cooler without proper label containing product name and date. Instructed to label all foods that are out of the original packages and maintain.

    • GeneralMinor (pre-2018 form)

      Clean multi-use utensils and single service articles properly stored: no reuse of single service articles

      Inspector’s note: Observed a cup being used to smash avocados. Instructed to use utensils properly and maintain.

    • GeneralMinor (pre-2018 form)

      Ventilation: rooms and equipment vented as required: plumbing: installed and maintained

      Inspector’s note: Observed no backflow prevention device on the mop sink located in the rear. Instructed to provide backflow prevention device and maintain.

  15. Pass

    Canvass · Pass

    4 general Show violations
    • GeneralMinor (pre-2018 form)

      Food in original container, properly labeled: customer advisory posted as needed

      Inspector’s note: Bulk dry storage containers not labeled. Pre-packaged desserts not properly labeled. Instd to properly label.

    • GeneralMinor (pre-2018 form)

      Ventilation: rooms and equipment vented as required: plumbing: installed and maintained

      Inspector’s note: Leaks at faucet of exposed handsink and at 3-c0mpartment sink, wrapped in plastic. Instd to repair all leaks and maintain.

    • GeneralMinor (pre-2018 form)

      Refrigeration and metal stem thermometers provided and conspicuous

      Inspector’s note: Food handler not wearing hair restraint. Instd to do so.

    • GeneralMinor (pre-2018 form)

      Premises maintained free of litter, unnecessary articles, cleaning equipment properly stored

      Inspector’s note: Clutter/unused equipment (propane) in storage area. Remove same.

  16. Pass

    License · Pass

    2 general Show violations
    • GeneralMinor (pre-2018 form)

      Floors: constructed per code, cleaned, good repair, coving installed, dust-less cleaning methods used

      Inspector’s note: The furnace room is dirty, clean and maintain said area.

    • GeneralMinor (pre-2018 form)

      Walls, ceilings, attached equipment constructed per code: good repair, surfaces clean and dust-less cleaning methods

      Inspector’s note: Three holes in the rear wall were found, fill in the holes.

More in ZIP 60623

Source: Chicago Department of Public Health (CDPH) open data, refreshed hourly. Last inspection 9 months ago. Always confirm with the official record.