Potbelly Sandwich Works
547 W Jackson Blvd, Chicago, IL 60661
Restaurant ZIP 60661 Risk 1 (High)
Passed · as of Apr 7, 2026
Potbelly Sandwich Works was last inspected on April 7, 2026 with a result of “Pass”. Inspectors found 1 violation.
Latest inspection
April 7, 2026 · Canvass
Result: Pass
1 general-
GeneralFacility upkeep
Floors, walls, or ceilings were damaged or dirty.
Inspector’s note: Observed mop stored with mop head directly on the wall and floor near the utility sink while drying. Instructed to store mops such that mop heads do not contaminate floors, walls, or other physical facilities while drying and maintain.
Official wording (code 55)
Physical facilities installed, maintained & clean
Inspection history
21 inspections on record
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Pass
Canvass · Pass
1 general Show violations
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GeneralFood handling
Clean utensils, equipment, or linens weren’t stored and handled properly.
Inspector’s note: Found food containers not stored properly on shelving units.must store inverted.
Official wording (code 44)
Utensils, equipment & linens: properly stored, dried, & handled
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Pass
Complaint · Pass
No violations
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Conditional
Canvass · Pass w/ Conditions
1 critical1 general1 paperwork Show violations
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CriticalManagement & training
No one in charge was present who knew the food-safety rules.
Official wording (code 1)
Person in charge present, demonstrates knowledge, and performs duties
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GeneralFacility upkeep
Ventilation or lighting was inadequate.
Inspector’s note: Employee's personal items ( phone )stored on prep table, instructed to keep off.
Official wording (code 56)
Adequate ventilation & lighting; designated areas used
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PaperworkManagement & training
No manager on duty held a City of Chicago food sanitation certificate.
Inspector’s note: No certified food service manager on site no certificate posted while handling and serving TCS foods ( deli meats, chicken....) instructed to obtain. Priority foundation violation 7-38-012.
Official wording (code 2)
City of chicago food service sanitation certificate
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Pass
Canvass · Pass
2 general1 paperwork Show violations
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GeneralFacility upkeep
Plumbing problems, or missing protection against backflow.
Inspector’s note: Observed a slow drain of water in the front food prep handsink. Instructed to provide and maintain.
Official wording (code 51)
Plumbing installed; proper backflow devices
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GeneralFacility upkeep
Floors, walls, or ceilings were damaged or dirty.
Inspector’s note: Observed food debris and spills on the floors, walls, and surfaces throughout the facility. Instructed to detail clean under all shelving units, interior of prep dish area, around dish machine, prep tables, and all cooking equipment to remove spills, food debris, and dirt buildup. Instructed to increase cleaning frequency and maintain at all times.
Official wording (code 55)
Physical facilities installed, maintained & clean
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PaperworkManagement & training
Not all food employees had food-handler training.
Inspector’s note: Observed no proof of training for all food handlers. Instructed to provide and maintain records at all times.
Official wording (code 57)
All food employees have food handler training
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Pass
Canvass · Pass
No violations
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No Entry
Non-Inspection · No Entry
No violations
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Pass
Canvass · Pass
3 general Show violations
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GeneralFacility upkeep
Equipment and surfaces were dirty.
Inspector’s note: Observed excessive dried food debris on interior/exterior surfaces of refrigeration units, cabinets in front prep area, and equipment in dry storage closet.
Official wording (code 49)
Non-food/food contact surfaces clean
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GeneralFacility upkeep
Floors, walls, or ceilings were damaged or dirty.
Inspector’s note: Observed dried ice cream and puree splatter on walls in front prep area. Instructed to clean and maintain
Official wording (code 55)
Physical facilities installed, maintained & clean
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GeneralFacility upkeep
Ventilation or lighting was inadequate.
Inspector’s note: Observed dim lighting in dry storage closet next to prep area. Instructed to increase lighting and maintain.
Official wording (code 56)
Adequate ventilation & lighting; designated areas used
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Conditional
Canvass · Pass w/ Conditions
1 critical3 general Show violations
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CriticalManagement & training
No written plan or kit for cleaning up vomit or diarrhea.
Inspector’s note: No clean up procedures on site for vomiting and diarrhea events. Instructed to provide clean up kit and post procedures for employees to follow. Priority foundation 7-38-005 no citation issued.
Official wording (code 5)
Procedures for responding to vomiting and diarrheal events
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GeneralFacility upkeep
Floors, walls, or ceilings were damaged or dirty.
Inspector’s note: Must clean water and debris from floor in front prep area, instructed to maintain.
Official wording (code 55)
Physical facilities installed, maintained & clean
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GeneralFacility upkeep
Ventilation or lighting was inadequate.
Inspector’s note: Must replace burned out light in rear prep area, instructed to maintain.
Official wording (code 56)
Adequate ventilation & lighting; designated areas used
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GeneralFacility upkeep
Ventilation or lighting was inadequate.
Inspector’s note: Must replace missing light shield in rear prep area. Instructed to maintain.
Official wording (code 56)
Adequate ventilation & lighting; designated areas used
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Conditional
Canvass · Pass w/ Conditions
1 critical5 general Show violations
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CriticalCritical (pre-2018 form)
Hand washing facilities: with soap and sanitary hand drying devices, convenient and accessible to food prep area
Inspector’s note: Observed no paper towels at exposed hand sink, located between 3 compartment sink and preparation table, in rear prep area. Instructed manager that paper towels are required at all exposed hand sinks, whenever foods are prepped and served. Manager voluntarily corrected violation during inspection. Critical violation #7-38-030
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GeneralMinor (pre-2018 form)
Food and non-food contact surfaces properly designed, constructed and maintained
Inspector’s note: Observed dark deep grooves and stains on cutting boards in front prep area. Instructed manager to replace/reseal. Maintain at all times.
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GeneralMinor (pre-2018 form)
Food and non-food contact equipment utensils clean, free of abrasive detergents
Inspector’s note: Observed excessive food debris inside 2 drawer cooler located next to front exposed hand sink. Instructed manager to detail clean and maintain at all times. Observed excessive clutter and debris, dusty beverage cup lids and food debris in side ice cream sink cabinet and soup cabinet, at front counter. Instructed manager to detail clean and maintain at all times.
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GeneralMinor (pre-2018 form)
Walls, ceilings, attached equipment constructed per code: good repair, surfaces clean and dust-less cleaning methods
Inspector’s note: Observed chipped paint on wall in front storage room and trash room. Instructed manager to repair and maintain at all times.
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GeneralMinor (pre-2018 form)
Premises maintained free of litter, unnecessary articles, cleaning equipment properly stored
Inspector’s note: Observed delivery driver bike stored in rear dry storage area, next to soda rack. Instructed manager to remove. Maintain at all times.
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GeneralMinor (pre-2018 form)
Appropriate method of handling of food (ice) hair restraints and clean apparel worn
Inspector’s note: Observed food handlers in front prep area with loosing fitting hair restraint and hair resting on shoulders. Also observed male food handlers with need of beard restraint. Instructed manager to ensure that food handlers properly restrain hair/beard in side hair/beard restraints, whenever foods are prepared and or served. Maintain at all times.
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Conditional
Complaint · Pass w/ Conditions
1 critical1 general Show violations
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CriticalCritical (pre-2018 form)
Potentially hazardous food meets temperature requirement during storage, preparation display and service
Inspector’s note: Found the following potentially hazardous foods at improper temperatures in the prep cooler: 3.75lbs of chicken @ 45.7F; 4lbs of salad mix @ 45.7F; and 1lb of spinach @ 50.5F. Must keep all potentially hazardous foods at 40F or lower, or 140F or higher at all times. Operator voluntarily discarded denatured foods during inspection. Critical violation 7-38-005(a).
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GeneralMinor (pre-2018 form)
Food and non-food contact equipment utensils clean, free of abrasive detergents
Inspector’s note: Observed excessive dust accumulation above dry storage on ceiling vent. Must remove dust, detail clean and maintain.
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Pass
Canvass · Pass
3 general Show violations
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GeneralMinor (pre-2018 form)
Food and non-food contact surfaces properly designed, constructed and maintained
Inspector’s note: Observed the door on the salad catering cooler to be broken from its frame. Instructed to repair the door so that it opens and closes properly.
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GeneralMinor (pre-2018 form)
Food and non-food contact equipment utensils clean, free of abrasive detergents
Inspector’s note: Instructed to detail clean the ice cream freezer in the front service line. Also instructed to detail clean the vent screens in the front cook line hoods.
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GeneralMinor (pre-2018 form)
Premises maintained free of litter, unnecessary articles, cleaning equipment properly stored
Inspector’s note: Observed cardboard for recycling stacked loosely in a disorganized manner in the interior dumpster area. Instructed to store items for recycling in an organized manner that keeps the area clean and free of litter.
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Pass
Canvass Re-Inspection · Pass
No violations
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Fail
Canvass Re-Inspection · Fail
1 critical3 general Show violations
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CriticalCritical (pre-2018 form)
Previous serious violation corrected, 7-42-090
Inspector’s note: Continued non-compliance. Previous serious violations from report # 1591425 on 12/09/2015 not corrected. (18)noted evidence of insects on site. Noted approximately 15-20 live small flies resting on walls in the front and rear prep areas, under the three compartment sink and in storage areas. Must remove insects, sanitize affected areas and have the pest control company service areas. (24)dish washing facilities not properly maintained. Noted waste water containing grease and food debris backing up at the three compartment sink from the middle compartment into the first and third compartments when water drained from the sink basin. Must repair. Must correct serious violations by the dates specified on the report. Critical citation issued 7-42-090
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GeneralMinor (pre-2018 form)
Food and non-food contact equipment utensils clean, free of abrasive detergents
Inspector’s note: Must detail clean the exterior of refrigeration units. Must also detail clean prep tables, cutting boards and sinks in the prep and dish washing areas. Must also detail clean the toilet and sink in the mens washroom.
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GeneralMinor (pre-2018 form)
Floors: constructed per code, cleaned, good repair, coving installed, dust-less cleaning methods used
Inspector’s note: Must detail clean floors under the shelving racks in the storage area leading to the garbage area, under refrigeration units, under sinks, along walls and in corners and remove heavy food and other debris. Must also clean floor drains and remove food debris.
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GeneralMinor (pre-2018 form)
Walls, ceilings, attached equipment constructed per code: good repair, surfaces clean and dust-less cleaning methods
Inspector’s note: Must detail clean walls in prep areas and in washrooms. Must also detail clean the exterior of light shields above the rear prep area and remove dust build up. Must remove dust build up in doorway between the front and rear prep areas.
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Fail
Canvass · Fail
4 general Show violations
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GeneralSerious (pre-2018 form)
No evidence of rodent or insect outer openings protected/rodent proofed, a written log shall be maintained available to the inspectors
Inspector’s note: Noted evidence of insects on site. Noted approximately 25 live small flies resting on walls in the front and rear prep areas, under the three compartment sink and in storage areas. Must remove insects, sanitize affected areas and have the pest control company service areas. Serious citation issued 7-38-020
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GeneralSerious (pre-2018 form)
Dish washing facilities: properly designed, constructed, maintained, installed, located and operated
Inspector’s note: Dish washing facilities not properly maintained. Noted waste water at the three compartment sink backing up from the middle compartment into the first and thrid compartments when water drained from the sink basin. Must repair. Serious citation issued 7-38-030
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GeneralMinor (pre-2018 form)
Food and non-food contact equipment utensils clean, free of abrasive detergents
Inspector’s note: Must detail clean the exterior of refrigeration units. Must also detail clean prep tables, cutting boards and sinks in the prep and dish washing areas. Must also detail clean the toilet and sink in the mens washroom.
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GeneralMinor (pre-2018 form)
Walls, ceilings, attached equipment constructed per code: good repair, surfaces clean and dust-less cleaning methods
Inspector’s note: Must detail clean walls in prep areas and in washrooms. Must also detail clean the exterior of light shields above the rear prep area and remove dust build up.
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Conditional
Canvass · Pass w/ Conditions
1 critical6 general Show violations
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CriticalCritical (pre-2018 form)
Potentially hazardous food meets temperature requirement during storage, preparation display and service
Inspector’s note: Noted potentially hazardous foods at improper temperatures. Noted approximately 22lbs of chicken breasts located in the reach in cooler and in the front prep area at improper temperatures ranging between 51-56 degrees f. Must maintain potentially hazardous foods at 40 degrees f and below or 140 degrees f and above. Critical citation issued 7-38-005a
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GeneralMinor (pre-2018 form)
Food and non-food contact surfaces properly designed, constructed and maintained
Inspector’s note: Must remove ice build up on the interior of the ice cream freezer.
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GeneralMinor (pre-2018 form)
Food and non-food contact equipment utensils clean, free of abrasive detergents
Inspector’s note: Must detail clean the exterior of coolers and the interior of storage cabinets. Must also detail clean the ventilation hood covers above the oven in the front prep area. Also detail clean the vent covers in the washrooms.
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GeneralMinor (pre-2018 form)
Floors: constructed per code, cleaned, good repair, coving installed, dust-less cleaning methods used
Inspector’s note: Must detail clean floors throughout prep areas, under sinks and in storage areas. Must remove food and other debris.
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GeneralMinor (pre-2018 form)
Ventilation: rooms and equipment vented as required: plumbing: installed and maintained
Inspector’s note: Must repair the leaky faucet at the three compartment sink.
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GeneralMinor (pre-2018 form)
Premises maintained free of litter, unnecessary articles, cleaning equipment properly stored
Inspector’s note: Must better organize storage areas. Must remove crates being used to store items and provide adequate shelving.
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GeneralMinor (pre-2018 form)
Food handler requirements met
Inspector’s note: Provide the idph sanitation certifications for employees as required.
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Pass
Canvass · Pass
2 general Show violations
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GeneralMinor (pre-2018 form)
Floors: constructed per code, cleaned, good repair, coving installed, dust-less cleaning methods used
Inspector’s note: Clean floors behind service counter at front between/around heavy equipment.
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GeneralMinor (pre-2018 form)
Walls, ceilings, attached equipment constructed per code: good repair, surfaces clean and dust-less cleaning methods
Inspector’s note: Clean the vent covers at ceiling at rear above walk-in cooler and in washrooms of dust build up.
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Pass
Canvass · Pass
3 general Show violations
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GeneralMinor (pre-2018 form)
Food and non-food contact surfaces properly designed, constructed and maintained
Inspector’s note: Clean ice dispenser chute at soda machine in dining area.
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GeneralMinor (pre-2018 form)
Floors: constructed per code, cleaned, good repair, coving installed, dust-less cleaning methods used
Inspector’s note: Clean floors under, around and behind kitchen equipment and in storage area under and behind shelves and carts.
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GeneralMinor (pre-2018 form)
Walls, ceilings, attached equipment constructed per code: good repair, surfaces clean and dust-less cleaning methods
Inspector’s note: Remove dust from both ceiling vent fans in washrooms.
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Conditional
Canvass · Pass w/ Conditions
1 critical2 general Show violations
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CriticalCritical (pre-2018 form)
Potentially hazardous food meets temperature requirement during storage, preparation display and service
Inspector’s note: Upon inspection observed meatballs in hot holding unit at 116.2f and tomato marinara sauce at 86.5f at same unit. Hot holding unit was not set up correctly.hot food must maintain temperature of 140f and above at all times. Management voluntarily discarded and denautered food items. Critical citation issued.
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GeneralMinor (pre-2018 form)
Food and non-food contact equipment utensils clean, free of abrasive detergents
Inspector’s note: Must clean interior of all coolers at bottom shelf to remove food spills and debris. Must also defrost ice cream box freezer.
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GeneralMinor (pre-2018 form)
Floors: constructed per code, cleaned, good repair, coving installed, dust-less cleaning methods used
Inspector’s note: Must clean floors at walk in cooler at corners to remove slime. All floor drains throughout premises must be cleaned and sanitized.
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Pass
Canvass · Pass
2 general Show violations
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GeneralMinor (pre-2018 form)
Food and non-food contact surfaces properly designed, constructed and maintained
Inspector’s note: All food and non-food contact equipment and utensils shall be smooth, easily cleanable, and durable, and shall be in good repair. THE REACH IN DELI STATION COOLERS HAVE DIRTY TUBING INSIDE. WASH, RINSE, SANITIZE AND REPAIR THE ABOVE ITEMS SO THEY ARE SMOOTH, SANITARY AND EASY TO MAINTAIN.
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GeneralMinor (pre-2018 form)
Food and non-food contact equipment utensils clean, free of abrasive detergents
Inspector’s note: All food and non-food contact surfaces of equipment and all food storage utensils shall be thoroughly cleaned and sanitized daily. THE EXHAUST HOODS ARE DIRTY INSIDE AND OUT, THE SODA DISPENSER IS DIRTY AND THE WALK IN COOLER DISPLAY AND STORAGE RACKS ARE DIRTY AND GETTING MILDEWED. WASH, RINSE AND SANITIZE ALL OF THE FOOD AND NON-FOOD UTENSILS AND EQUIPMENT UNTIL IT IS CLEAN, SANITARY AND MAINTAINED ON A DAILY BASIS.
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Conditional
Canvass · Pass w/ Conditions
5 general Show violations
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GeneralSerious (pre-2018 form)
* inspection report summary displayed and visible to all customers
Inspector’s note: One copy of the Food Inspection Report Summary must be displayed and visible to all customers. Last summary report from 3/10/09 visit not posted for public view. Last inspection report unable to locate also.
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GeneralMinor (pre-2018 form)
Food and non-food contact surfaces properly designed, constructed and maintained
Inspector’s note: All food and non-food contact equipment and utensils shall be smooth, easily cleanable, and durable, and shall be in good repair. Cutting boards with deep/dark grooves must be sanded/bleached or replaced.
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GeneralMinor (pre-2018 form)
Floors: constructed per code, cleaned, good repair, coving installed, dust-less cleaning methods used
Inspector’s note: The floors shall be constructed per code, be smooth and easily cleaned, and be kept clean and in good repair. Floors under /behind heavy equipment must be kept clean.
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GeneralMinor (pre-2018 form)
Walls, ceilings, attached equipment constructed per code: good repair, surfaces clean and dust-less cleaning methods
Inspector’s note: The walls and ceilings shall be in good repair and easily cleaned. Bathroom ceiling vent must be free of dust build-up.
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GeneralMinor (pre-2018 form)
Ventilation: rooms and equipment vented as required: plumbing: installed and maintained
Inspector’s note: Ventilation: All plumbing fixtures, such as toilets, sinks, washbasins, etc., must be adequately trapped, vented, and re-vented and properly connected to the sewer in accordance with the plumbing chapter of the Municipal Code of Chicago and the Rules and Regulations of the Board of Health. Leaky faucet at front dump sink (ice cream section) must be fixed.
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More in ZIP 60661
Source: Chicago Department of Public Health (CDPH) open data, refreshed hourly. Last inspection 7 months ago. Always confirm with the official record.