Potbelly Sandwich Works
409 W Washington St, Chicago, IL 60606
Restaurant ZIP 60606 Risk 1 (High)
Passed · as of Sep 9, 2026
Potbelly Sandwich Works was last inspected on September 9, 2026 with a result of “Pass”. Inspectors found 2 violations.
Latest inspection
September 9, 2026 · Canvass Re-Inspection
Result: Pass
2 general-
GeneralFacility upkeep
Equipment and surfaces were dirty.
Inspector’s note: Observed utensil drying racks above the warewashing area 3-compartment sink heavily-soiled with dust and dried food debris. Instructed to clean nonfood-contact surfaces of equipment at adequate frequency to prevent build up of soil and maintain.
Official wording (code 49)
Non-food/food contact surfaces clean
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GeneralFacility upkeep
Plumbing problems, or missing protection against backflow.
Inspector’s note: Observed faucet at the warewashing area 3-compartment sink to be in poor repair, leaking but functional. Instructed to repair or replace 3-compartment sink faucet to eliminate leak and maintain all plumbing fixtures in good repair.
Official wording (code 51)
Plumbing installed; proper backflow devices
Inspection history
21 inspections on record
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Pass
Canvass · Pass
1 general Show violations
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GeneralFacility upkeep
Floors, walls, or ceilings were damaged or dirty.
Inspector’s note: Found wall in poor repair by hot soup preparation areas.(chipping paint).must repair.
Official wording (code 55)
Physical facilities installed, maintained & clean
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Pass
Canvass · Pass
2 general Show violations
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GeneralFacility upkeep
Equipment or surfaces were in poor repair or made of material that can’t be cleaned.
Inspector’s note: Damaged cooler door gasket, Instructed to replace.
Official wording (code 47)
Food & non-food contact surfaces cleanable, properly designed, constructed & used
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GeneralFacility upkeep
Floors, walls, or ceilings were damaged or dirty.
Inspector’s note: Floors not clean along wall base of rear prep area, food debris noted, instructed to clean and maintain.
Official wording (code 55)
Physical facilities installed, maintained & clean
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Pass
Canvass · Pass
1 general Show violations
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GeneralFacility upkeep
Plumbing problems, or missing protection against backflow.
Inspector’s note: Observed a slow draining of water at the front food prep sink. Instructed to repair plumbing and maintain.
Official wording (code 51)
Plumbing installed; proper backflow devices
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Pass
Canvass · Pass
1 general Show violations
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GeneralFacility upkeep
Plumbing problems, or missing protection against backflow.
Inspector’s note: Found sump pump slow leaking into food preparation/ dishwashing area. Instructed manager to repair and maintain. Found dipping well water hose profusely leaking instructed manager to repair and maintain.
Official wording (code 51)
Plumbing installed; proper backflow devices
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No Entry
Non-Inspection · No Entry
No violations
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Conditional
Canvass · Pass w/ Conditions
3 critical4 general Show violations
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CriticalManagement & training
No one in charge was present who knew the food-safety rules.
Inspector’s note: Observed person in charge without city of chicago certified food managers certificate. Instructed to obtain.priority foundation.
Official wording (code 1)
Person in charge present, demonstrates knowledge, and performs duties
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CriticalFood temperature
Hot food was held below a safe temperature.
Inspector’s note: Observed time/temperature control for safety foods(cooked sausage @ 110.5, cooked meatballs @ 99.0f all located in front prep area hot hold unit @ improper hot holding temperatures during time of inspection.. Instructed person in charge to hold all hot items at 135.0f or higher at all times. Said food items voluntarily discarded during this time. Priority violation. 7-38-005. Citation issued.
Official wording (code 21)
Proper hot holding temperatures
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CriticalFood temperature
Cold food was held above a safe temperature.
Inspector’s note: Observed approximately 3 lbs of pizza sauce held inside of cold unit located in front prep area at improper cold holding temperatures during time of inspection. Noted temperature @ 49.0f. Instructed to hold all cold held items @ 41f or below at all times.said food item discarded during this time. Priority violation. #7-38-005.citation consolidated with above violation.
Official wording (code 22)
Proper cold holding temperatures
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GeneralPests
Insects, rodents, or animals were present, or the building wasn’t sealed against them.
Inspector’s note: Observed dead cockroaches on floors located in rear prep area near 3 compartment sink. Instructed to remove, clean and sanitize. Must maintain.
Official wording (code 38)
Insects, rodents, & animals not present
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GeneralFacility upkeep
Equipment and surfaces were dirty.
Inspector’s note: Observed dried food debris on interior surfaces of refrigeration units located in front prep area. Instructed to clean and maintain.
Official wording (code 49)
Non-food/food contact surfaces clean
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GeneralFacility upkeep
Floors, walls, or ceilings were damaged or dirty.
Inspector’s note: Observed trash and food debris underneath all storage racks and heavy equipment in storage and rear prep areas. Instructed to remove, deep clean and maintain.
Official wording (code 55)
Physical facilities installed, maintained & clean
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GeneralFacility upkeep
Ventilation or lighting was inadequate.
Inspector’s note: Observed burned out bulbs in rear prep near 3 compartment sink/refuse area as well as no lighting in area where beverage dispenser and storage of dry goods are located. Instructed to replace and maintain.
Official wording (code 56)
Adequate ventilation & lighting; designated areas used
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Conditional
Canvass Re-Inspection · Pass w/ Conditions
2 critical2 paperwork Show violations
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CriticalFood handling
Surfaces that touch food weren’t cleaned and sanitized.
Inspector’s note: Observed that trays used for storage wrapped food in walk in cooler are covered with dust and old food debris. Must clean and maintain it clean
Official wording (code 16)
Food-contact surfaces: cleaned & sanitized
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CriticalFood temperature
Prepared food wasn’t date-marked, or was kept past its discard date.
Inspector’s note: Observed ready to eat, time for temperature safety for control foods not properly dated , stored longer than 24 hours in coolers. Instructed to provide proper date marking with disposition date for rte foods prepared on site and held over 24 hours in cold holding unit. Priority foundation violation. No citation issued. 7-38-005
Official wording (code 23)
Proper date marking and disposition
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PaperworkManagement & training
Not all food employees had food-handler training.
Inspector’s note: Observed no food handler's training certification from employee. Instructed that all employee's must comply with food handler's training in accordance with the food handling regulation enforcement act.
Official wording (code 57)
All food employees have food handler training
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PaperworkManagement & training
Required allergen training was missing.
Inspector’s note: Noted certified food managers on duty with no allergen training certification. Instructed management that all food service managers are required to have the allergen training certification.
Official wording (code 58)
Allergen training as required
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Fail
Canvass · Fail
2 critical8 general2 paperwork Show violations
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CriticalFood handling
Surfaces that touch food weren’t cleaned and sanitized.
Inspector’s note: Observed that trays used for storage wrapped food in walk in cooler are covered with dust and old food debris. Must clean and maintain it clean
Official wording (code 16)
Food-contact surfaces: cleaned & sanitized
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CriticalFood temperature
Prepared food wasn’t date-marked, or was kept past its discard date.
Inspector’s note: Observed ready to eat, time for temperature safety for control foods not properly dated , stored longer than 24 hours in coolers. Instructed to provide proper date marking with disposition date for rte foods prepared on site and held over 24 hours in cold holding unit. Priority foundation violation. No citation issued. 7-38-005
Official wording (code 23)
Proper date marking and disposition
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GeneralPests
Insects, rodents, or animals were present, or the building wasn’t sealed against them.
Inspector’s note: Observed approximately 25-30 live small flying insects at site during inspection in the following areas : in dish washing area 10, in food prep area 5,in rear storage area 5,behind soda machine 5 . Recommend contacting pest control. Priority foundation violation. 7-38-020(a).citation issued.
Official wording (code 38)
Insects, rodents, & animals not present
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GeneralHygiene & sanitation
Staff personal cleanliness was inadequate.
Inspector’s note: Noted employee wore unproved jewelry during food preparation.must remove all jewelry except plain wedding band from hands while working with exposed food
Official wording (code 40)
Personal cleanliness
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GeneralFacility upkeep
Equipment or surfaces were in poor repair or made of material that can’t be cleaned.
Inspector’s note: Noted some use of crates for elevation at the walk in cooler. Instructed not to use crates for elevation to prevent hiding places for pest. Must provide appropriate shelving for storage. All food items must also be stored 6" away from the wall
Official wording (code 47)
Food & non-food contact surfaces cleanable, properly designed, constructed & used
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GeneralFacility upkeep
Dishwashing equipment wasn’t set up, maintained, or used correctly.
Inspector’s note: During inspection observed that 3 compartment sink flow drain is draining slow causing water seepage on to the floor. Priority foundation violation 7-38-025 citation issued
Official wording (code 48)
Warewashing facilities: installed, maintained & used; test strips
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GeneralFacility upkeep
Equipment and surfaces were dirty.
Inspector’s note: Observed that interior of drawer coolers (non food contact ) are ditry and covered with dust and food. Must clean and maintain clean
Official wording (code 49)
Non-food/food contact surfaces clean
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GeneralFacility upkeep
Garbage wasn’t handled or stored properly.
Inspector’s note: Must clean and maintain refuse storage area in rear by 3 compartment sink
Official wording (code 54)
Garbage & refuse properly disposed; facilities maintained
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GeneralFacility upkeep
Floors, walls, or ceilings were damaged or dirty.
Inspector’s note: Noted clutter of equipment and other unused items on floors in rear storage rooms, hallway to dish washing area.must elevate all items to allow cleaning and remove all unnecessary items.
Official wording (code 55)
Physical facilities installed, maintained & clean
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GeneralFacility upkeep
Floors, walls, or ceilings were damaged or dirty.
Inspector’s note: Must clean standing water, food debris and other dirt from pump area close to 3 compartment sink
Official wording (code 55)
Physical facilities installed, maintained & clean
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PaperworkManagement & training
Not all food employees had food-handler training.
Inspector’s note: Observed no food handler's training certification from employee. Instructed that all employee's must comply with food handler's training in accordance with the food handling regulation enforcement act.
Official wording (code 57)
All food employees have food handler training
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PaperworkManagement & training
Required allergen training was missing.
Inspector’s note: Noted certified food managers on duty with no allergen training certification. Instructed management that all food service managers are required to have the allergen training certification.
Official wording (code 58)
Allergen training as required
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Conditional
Canvass · Pass w/ Conditions
1 critical2 general Show violations
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CriticalCritical (pre-2018 form)
Potentially hazardous food meets temperature requirement during storage, preparation display and service
Inspector’s note: Found approx 15-lbs od deli meats inside prep cooler at improper temperatures ranging from 51.0f to 59.0f. Instructed cold foods must be maintained at 40.0f or below. All foods removed from cooler by manager and discarded at cost approx $ 155.00, cdi. Critical violation 7-38-005a.
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GeneralMinor (pre-2018 form)
Floors: constructed per code, cleaned, good repair, coving installed, dust-less cleaning methods used
Inspector’s note: Observed debris throughout floors rear prep and inside walk in cooler. Instructed to clean/ maintain.
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GeneralMinor (pre-2018 form)
Walls, ceilings, attached equipment constructed per code: good repair, surfaces clean and dust-less cleaning methods
Inspector’s note: Peeling paint on walls of rear prep area by cooker. Instructed to repair
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Pass
Canvass · Pass
2 general Show violations
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GeneralMinor (pre-2018 form)
Food and non-food contact equipment utensils clean, free of abrasive detergents
Inspector’s note: Observed food debris inside all of the prep coolers located at the front prep area. Instructed to clean and maintain.
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GeneralMinor (pre-2018 form)
Floors: constructed per code, cleaned, good repair, coving installed, dust-less cleaning methods used
Inspector’s note: Observed floors in the dry storage area in need of cleaning under and around refrieration units. Instructed to clean and maintain.
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Pass
Canvass · Pass
1 general Show violations
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GeneralMinor (pre-2018 form)
Walls, ceilings, attached equipment constructed per code: good repair, surfaces clean and dust-less cleaning methods
Inspector’s note: The wall close to the walk in cooler near entrance swing door id in poor repair,ie chipped peeling paint.must repair
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Pass
Canvass · Pass
3 general Show violations
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GeneralMinor (pre-2018 form)
Food and non-food contact equipment utensils clean, free of abrasive detergents
Inspector’s note: Exterior surfaces of all prep coolers and dry storage bulk containers not clean.must clean/maintain.
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GeneralMinor (pre-2018 form)
Floors: constructed per code, cleaned, good repair, coving installed, dust-less cleaning methods used
Inspector’s note: Floor of walk in cooler not clean of debris,etc.must clean/maintain cooler.
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GeneralMinor (pre-2018 form)
Ventilation: rooms and equipment vented as required: plumbing: installed and maintained
Inspector’s note: Hot water handle on 1-comp sink in rear in poor repair(not working).must repair.
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Conditional
Canvass Re-Inspection · Pass w/ Conditions
1 critical4 general Show violations
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CriticalCritical (pre-2018 form)
Previous serious violation corrected, 7-42-090
Inspector’s note: Previous serious violation noted 10-26-15 on report# 1583458 not corrected. Improper garbage handling noted during investigation. Interior of garbage dumpster located by the rear entrance door not properly maintained, food debris and liquid waste found inside of receptacle as well as trash and boxes found on floor in same area. Enclosed garbage area must be properly maintained and kept clean. Non compliant critical violation 7-42-090
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GeneralSerious (pre-2018 form)
Outside garbage waste grease and storage area; clean, rodent proof, all containers covered
Inspector’s note: Improper garbage handling noted during investigation. Garbage area located by the rear entrance door not properly maintained, trash and boxes found on floor around the garbage dumpster in the same area. Enclosed garbage area must be properly maintained and kept clean. Serious violation 7-38-020.
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GeneralMinor (pre-2018 form)
Food and non-food contact equipment utensils clean, free of abrasive detergents
Inspector’s note: Observed the following equipment need detail cleaning to remove food debris; inside of all prep coolers and inside of both ovens located in the front prep area, and all spills and food debris on equipment located in the rear. Instructed to clean all and maintain.
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GeneralMinor (pre-2018 form)
Floors: constructed per code, cleaned, good repair, coving installed, dust-less cleaning methods used
Inspector’s note: Observed floors thru out front and rear prep areas in need of detail cleaning to remove excessive food and dirt debris, under all heavy equipment in the front food prep area, along the wall and in the corner under the 3 compartment sink and under prep table located in the rear. Instructed to thoroughly clean all and maintain. Also observed standing water on the floor in the rear prep. Instructed to remove standing water and maintain. Observed all floor drains need to be cleaned and sanitized. Instructed to clean and maintain.
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GeneralMinor (pre-2018 form)
Premises maintained free of litter, unnecessary articles, cleaning equipment properly stored
Inspector’s note: Observed clutter by the computer area located in the rear. Instructed to remove all unneccessary clutter, clean and maintain.
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Fail
Canvass · Fail
8 general Show violations
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GeneralSerious (pre-2018 form)
Food protected during storage, preparation, display, service and transportation
Inspector’s note: Observed a black substance inside of the ice dispensor at the drink fountain located in the customer dining area. Instructed to clean, sanitize and maintain. Serious violation 7-38-005(a).
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GeneralSerious (pre-2018 form)
No evidence of rodent or insect outer openings protected/rodent proofed, a written log shall be maintained available to the inspectors
Inspector’s note: Observed 40 small flies thru out facility; 20 in the rear by the 3 compartment sink, 10 by the front food prep area, and 10 in the customer dining area and washroom area. Observed a fresh rat dropping located on a rat trap by the rear entrance. Instructed to contact pest control and clean and sanitize affected areas. Serious violation 7-38-020.
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GeneralSerious (pre-2018 form)
Outside garbage waste grease and storage area; clean, rodent proof, all containers covered
Inspector’s note: Observed garbage in 4 plastic bags on the floor by the rear entrance door. Facility does not have an outside commercial garbage dumpster with a tight fitting lid to dispose of garbage properly. Instructed to provide proper outside commercial garbage dumpster with a tight fitting lid. Serious violation 7-38-020.
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GeneralMinor (pre-2018 form)
Clean multi-use utensils and single service articles properly stored: no reuse of single service articles
Inspector’s note: Observed dirty multi use utensils being stored on the floor under the 3 compartment sink. Instructed to properly store all multi use utensils and maintain.
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GeneralMinor (pre-2018 form)
Food and non-food contact equipment utensils clean, free of abrasive detergents
Inspector’s note: Observed the following equipment need detail cleaning to remove food debris; inside of all prep coolers and inside of both ovens located in the front prep area, and all spills and food debris on equipment located in the rear. Instructed to clean all and maintain.
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GeneralMinor (pre-2018 form)
Floors: constructed per code, cleaned, good repair, coving installed, dust-less cleaning methods used
Inspector’s note: Observed floors thru out front and rear prep areas in need of detail cleaning to remove excessive food and dirt debris, under all heavy equipment in the front food prep area, along the wall and in the corner under the 3 compartment sink and under prep table located in the rear. Instructed to thoroughly clean all and maintain. Also observed standing water on the floor in the rear prep. Instructed to remove standing water and maintain. Observed all floor drains need to be cleaned and sanitized. Instructed to clean and maintain.
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GeneralMinor (pre-2018 form)
Walls, ceilings, attached equipment constructed per code: good repair, surfaces clean and dust-less cleaning methods
Inspector’s note: Observed vents over ovens in need of detail cleaning to remove accumulated dust. Instructed to clean and maintain.
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GeneralMinor (pre-2018 form)
Premises maintained free of litter, unnecessary articles, cleaning equipment properly stored
Inspector’s note: Observed clutter by the computer area located in the rear. Instructed to remove all unneccessary clutter, clean and maintain.
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Pass
Canvass Re-Inspection · Pass
3 general Show violations
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GeneralMinor (pre-2018 form)
Floors: constructed per code, cleaned, good repair, coving installed, dust-less cleaning methods used
Inspector’s note: Clean floors throughout premises, and in walk-in cooler.
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GeneralMinor (pre-2018 form)
Walls, ceilings, attached equipment constructed per code: good repair, surfaces clean and dust-less cleaning methods
Inspector’s note: Clean ceiling/light panels at rear and where necessary of dust build-up.
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GeneralMinor (pre-2018 form)
Premises maintained free of litter, unnecessary articles, cleaning equipment properly stored
Inspector’s note: Remove clutter at rear and behind self-serve beverage area, organize and maintain at all times.
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Fail
Canvass · Fail
4 general Show violations
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GeneralSerious (pre-2018 form)
No evidence of rodent or insect outer openings protected/rodent proofed, a written log shall be maintained available to the inspectors
Inspector’s note: Noted several small flying insects (fruit and drain flies) on wall at ceiling, shelves and equipment. Recommended pest control service. Serious violation issued.
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GeneralMinor (pre-2018 form)
Floors: constructed per code, cleaned, good repair, coving installed, dust-less cleaning methods used
Inspector’s note: Clean floors throughout premises, and in walk-in cooler.
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GeneralMinor (pre-2018 form)
Walls, ceilings, attached equipment constructed per code: good repair, surfaces clean and dust-less cleaning methods
Inspector’s note: Clean ceiling/light panels at rear and where necessary of dust build-up.
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GeneralMinor (pre-2018 form)
Premises maintained free of litter, unnecessary articles, cleaning equipment properly stored
Inspector’s note: Remove clutter at rear and behind self-serve beverage area, organize and maintain at all times.
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Pass
Canvass · Pass
2 general Show violations
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GeneralMinor (pre-2018 form)
Food and non-food contact equipment utensils clean, free of abrasive detergents
Inspector’s note: Must clean and sanitize the following equipment: deli meat slicer, milk shake machine. Must clean interior of the reach in cooler to remove spills and debris. Also clean the rack/shelvings inside the walk in cooler.
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GeneralMinor (pre-2018 form)
Floors: constructed per code, cleaned, good repair, coving installed, dust-less cleaning methods used
Inspector’s note: Floors need cleaning aroung and behind equipment to remove spills and debris. Also floors inside the walk in cooler.
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Pass
Canvass · Pass
4 general Show violations
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GeneralMinor (pre-2018 form)
Food and non-food contact equipment utensils clean, free of abrasive detergents
Inspector’s note: Must defrost ice cream box freezer to remove ice build-up.
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GeneralMinor (pre-2018 form)
Floors: constructed per code, cleaned, good repair, coving installed, dust-less cleaning methods used
Inspector’s note: Must regrout floor in front of the 3comp sink. Must repair or replace cracked and broken floor tiles at the staircase leading to exit door in the rear prep area and at the dry storage area.
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GeneralMinor (pre-2018 form)
Lighting: required minimum foot-candles of light provided, fixtures shielded
Inspector’s note: Must provide a shatterproof buld at the reach in freezer in the rear area.
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GeneralMinor (pre-2018 form)
Ventilation: rooms and equipment vented as required: plumbing: installed and maintained
Inspector’s note: Must replace vent exhaust hood filters at hoods in front prep area.
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Pass
Canvass · Pass
4 general Show violations
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GeneralMinor (pre-2018 form)
Food and non-food contact equipment utensils clean, free of abrasive detergents
Inspector’s note: All food and non-food contact surfaces of equipment and all food storage utensils shall be thoroughly cleaned and sanitized daily. OBSERVED FOOD DEBRIS INSIDE SODA MACHINE CABINET. MUST CLEAN AND MAINTAIN INTERIOR OF CABINET.
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GeneralMinor (pre-2018 form)
Floors: constructed per code, cleaned, good repair, coving installed, dust-less cleaning methods used
Inspector’s note: The floors shall be constructed per code, be smooth and easily cleaned, and be kept clean and in good repair. FLOOR DRAIN COVERS LOOSE AT SANDWICH PREP LINE AND BY 3-COMPARTMENT SINK ALSO OBSERVED FOOD BUILD UP ON FLOOR ALONG SANDWICH PREP LINE. MUST DETAIL CLEAN FLOOR/INTERIOR OF ALL UNCLEAN FLOOR DRAINS AND REPAIR FLOOR DRAIN COVERS.
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GeneralMinor (pre-2018 form)
Walls, ceilings, attached equipment constructed per code: good repair, surfaces clean and dust-less cleaning methods
Inspector’s note: The walls and ceilings shall be in good repair and easily cleaned. OBSERVED DIRT/FOOD DEBRIS ON WALLS AROUND SUMP PUMP. MUST CLEAN AND MAINTAIN ALL UNCLEAN WALLS.
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GeneralMinor (pre-2018 form)
Ventilation: rooms and equipment vented as required: plumbing: installed and maintained
Inspector’s note: Ventilation: All plumbing fixtures, such as toilets, sinks, washbasins, etc., must be adequately trapped, vented, and re-vented and properly connected to the sewer in accordance with the plumbing chapter of the Municipal Code of Chicago and the Rules and Regulations of the Board of Health. 3-COMPARTMENT SINK PIPE LEAKING AT BASE. MUST REPAIR AND MAINTAIN SINK.
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Pass
Canvass · Pass
4 general Show violations
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GeneralMinor (pre-2018 form)
Food and non-food contact surfaces properly designed, constructed and maintained
Inspector’s note: All food and non-food contact equipment and utensils shall be smooth, easily cleanable, and durable, and shall be in good repair. MUST EXTEND THE SNEEZEGUARD TO COVER ENTIRE HOT FOOD STATION OR MOVE HOT-HOLDING UNIT AWAY FROM CUSTOMER SERVICE LINE. ANY CUTTING BOARD WITH DEEP/DARK GROOVES MUST BE SANDED/BLEACHED OR REPLACED, TO MAKE SURFACES SMOOTH/EASILY CLEANABLE.
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GeneralMinor (pre-2018 form)
Food and non-food contact equipment utensils clean, free of abrasive detergents
Inspector’s note: All food and non-food contact surfaces of equipment and all food storage utensils shall be thoroughly cleaned and sanitized daily. INTERIOR WALL/FLOOR & LEDGES OF MOST SMALL COOLERS MUST BE FREE OF FOOD DEBRIS/DIRT OR DUST BUILD-UP, INCLUDING GASKETS OF COOLER DOORS.
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GeneralMinor (pre-2018 form)
Floors: constructed per code, cleaned, good repair, coving installed, dust-less cleaning methods used
Inspector’s note: The floors shall be constructed per code, be smooth and easily cleaned, and be kept clean and in good repair. FLOORS UNDER SODA DISPENSER & ALONG WALLBASES INSIDE OF WALK-IN COOLER MUST BE KEPT CLEAN-DUE TO DEBRIS/CLUTTER.
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GeneralMinor (pre-2018 form)
Walls, ceilings, attached equipment constructed per code: good repair, surfaces clean and dust-less cleaning methods
Inspector’s note: The walls and ceilings shall be in good repair and easily cleaned. ANY HOLES AROUND PIPES/CONDUITS ON WALLS OR CEILING IN DISHROOM MUST BE SEALED, TO PREVENT PEST HARBORAGE.
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More in ZIP 60606
Source: Chicago Department of Public Health (CDPH) open data, refreshed hourly. Last inspection 8 weeks ago. Always confirm with the official record.