Potbelly Sandwich Works
5709 S Harlem Ave, Chicago, IL 60638
Restaurant ZIP 60638 Risk 1 (High)
Passed · as of Jul 2, 2026
Potbelly Sandwich Works was last inspected on July 2, 2026 with a result of “Pass”. Inspectors found 1 violation.
Latest inspection
July 2, 2026 · Canvass
Result: Pass
1 general-
GeneralFacility upkeep
Floors, walls, or ceilings were damaged or dirty.
Inspector’s note: Observed food debris under shelving and behind equipment. Instructed person in charge to clean and maintain.
Official wording (code 55)
Physical facilities installed, maintained & clean
Inspection history
21 inspections on record
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Pass
Canvass · Pass
2 general Show violations
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GeneralPests
Insects, rodents, or animals were present, or the building wasn’t sealed against them.
Inspector’s note: Exit door near toilet rooms not protected, approx 1/4 inch gap perimeter around door. Instd to repair door and have tight fitting at all times.
Official wording (code 38)
Insects, rodents, & animals not present
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GeneralFacility upkeep
Plumbing problems, or missing protection against backflow.
Inspector’s note: 3-comparmtent sink and handwash sink in same area slow draining. Instd to repair and maintain.
Official wording (code 51)
Plumbing installed; proper backflow devices
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Pass
Canvass · Pass
3 general Show violations
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GeneralFacility upkeep
Equipment and surfaces were dirty.
Inspector’s note: Observed food debris and residue on the gasket of cooler drawers in the front prep line area. Instructed person in charge to clean and maintain.
Official wording (code 49)
Non-food/food contact surfaces clean
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GeneralFacility upkeep
Plumbing problems, or missing protection against backflow.
Inspector’s note: Observed handles of washbowl sinks in the restroom to be in poor repair. Instructed person in charge to repair and maintain.
Official wording (code 51)
Plumbing installed; proper backflow devices
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GeneralFacility upkeep
Floors, walls, or ceilings were damaged or dirty.
Inspector’s note: Observed wall near office area to have missing paint. Instructed person in charge to repair to be smooth and easily cleanable.
Official wording (code 55)
Physical facilities installed, maintained & clean
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Pass
Canvass · Pass
1 critical4 general Show violations
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CriticalHygiene & sanitation
Hand sinks were missing, blocked, or not stocked with soap and towels.
Inspector’s note: Observed no hand washing sign at hand washing sink in front prep area. Instructed manager to provide hand washing signs at all hand washing sinks used by employees.
Official wording (code 10)
Adequate handwashing sinks properly supplied and accessible
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GeneralPests
Insects, rodents, or animals were present, or the building wasn’t sealed against them.
Inspector’s note: Observed 1/4" gap on right corner of exit door. Instructed manager to seal all outer openings on door to prevent pest entry.
Official wording (code 38)
Insects, rodents, & animals not present
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GeneralFood handling
Food wasn’t protected from contamination during prep, storage, or display.
Inspector’s note: Observed food items stored on floor in walk-in cooler. Instructed manager to elevate all food items six inches off floor.
Official wording (code 39)
Contamination prevented during food preparation, storage & display
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GeneralFacility upkeep
Equipment and surfaces were dirty.
Inspector’s note: Observed food debris on interior and exterior surfaces of prep tables, coolers, freezers, shelving units. Instructed manager to clean and maintain.
Official wording (code 49)
Non-food/food contact surfaces clean
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GeneralFacility upkeep
Floors, walls, or ceilings were damaged or dirty.
Inspector’s note: Observed food debris on floors under all equipment, along walls and in all corners in prep and storage areas. Instructed manager to clean and maintain.
Official wording (code 55)
Physical facilities installed, maintained & clean
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Conditional
Canvass · Pass w/ Conditions
3 general Show violations
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GeneralFacility upkeep
Floors, walls, or ceilings were damaged or dirty.
Inspector’s note: Observed some build up of grime in corners and floors on front assembly line. Instructed manager to deep clean and maintain.
Official wording (code 55)
Physical facilities installed, maintained & clean
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GeneralFood handling
Miscellaneous public health order.
Inspector’s note: Observed no written protocol on site for checking status of staff vaccination status regarding covid-19 or testing protocol. Instructed person in charge to implement and maintain on site for review.
Official wording (code 64)
Miscellaneous / public health orders
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GeneralFood handling
Miscellaneous public health order.
Inspector’s note: Observed no written protocol on site for checking vaccination status of dine in customers. Instructed manager to implement and retain on site for review.
Official wording (code 64)
Miscellaneous / public health orders
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Pass
Canvass · Pass
2 general Show violations
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GeneralFacility upkeep
Equipment or surfaces were in poor repair or made of material that can’t be cleaned.
Inspector’s note: Observed the front icecream freezer interior not clean with icecream on the bottom of the freezer, instructed to defrost and clean.
Official wording (code 47)
Food & non-food contact surfaces cleanable, properly designed, constructed & used
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GeneralFacility upkeep
Floors, walls, or ceilings were damaged or dirty.
Inspector’s note: Observed the rear prep area ceiling vents dusty, and the light shields not clean same area, instructed to remove the dust and clean the light shields.
Official wording (code 55)
Physical facilities installed, maintained & clean
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Conditional
Complaint Re-Inspection · Pass w/ Conditions
1 critical3 general Show violations
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CriticalManagement & training
No written plan or kit for cleaning up vomit or diarrhea.
Inspector’s note: 2-501.11- missing chlorine chemical test kit for high concentration of bleach (4000pm) listed on procedure for clean up of vomiting and diarrheal events. Instd to provide and maintain test kit to verify concentration. Priority foundation. 7-38-005.
Official wording (code 5)
Procedures for responding to vomiting and diarrheal events
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GeneralFacility upkeep
Equipment and surfaces were dirty.
Inspector’s note: 4-601.11(c): interior basin of ice cream prep sink, dipperwell, beverage self service drip tray not clean, debris, instd to clean and maintain exterior of cabinets at beverage station not clean, sticky surface. Instd to clean and maintain.
Official wording (code 49)
Non-food/food contact surfaces clean
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GeneralFacility upkeep
Plumbing problems, or missing protection against backflow.
Inspector’s note: 5-205.15: leak at pipe above utility sink. Instd to repair and maintain
Official wording (code 51)
Plumbing installed; proper backflow devices
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GeneralFacility upkeep
Floors, walls, or ceilings were damaged or dirty.
Inspector’s note: 6-501.12 floor drain in rear not clean, excessive debris. Instd to clean and maintain
Official wording (code 55)
Physical facilities installed, maintained & clean
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Fail
Complaint Re-Inspection · Fail
2 critical3 general Show violations
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CriticalManagement & training
No written plan or kit for cleaning up vomit or diarrhea.
Inspector’s note: 2-501.11- missing chlorine chemical test kit for high concentration of bleach (4000pm) listed on procedure for clean up of vomiting and diarrheal events. Instd to provide and maintain test kit to verify concentration. Priority foundation. 7-38-005.
Official wording (code 5)
Procedures for responding to vomiting and diarrheal events
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CriticalRepeat violation
A previously cited serious violation still wasn’t fixed.
Inspector’s note: Previous priority foundation from 3/14/19 report 2279394 not corrected: 48- 3-compartment sink not maintained, unable to drain properly. Water must be released at extremely slow intervals to drain. Instd to repair 3-compartment sink to drain properly and maintain. Priority violation. Citation issued 7-42-090.
Official wording (code 59)
Previous priority foundation violation corrected
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GeneralFacility upkeep
Equipment and surfaces were dirty.
Inspector’s note: 4-601.11(c): interior basin of ice cream prep sink, dipperwell, beverage self service drip tray not clean, debris, instd to clean and maintain exterior of cabinets at beverage station not clean, sticky surface. Instd to clean and maintain.
Official wording (code 49)
Non-food/food contact surfaces clean
-
GeneralFacility upkeep
Plumbing problems, or missing protection against backflow.
Inspector’s note: 5-205.15: leak at pipe above utility sink. Instd to repair and maintain.
Official wording (code 51)
Plumbing installed; proper backflow devices
-
GeneralFacility upkeep
Floors, walls, or ceilings were damaged or dirty.
Inspector’s note: 6-501.12 floor drain in rear not clean, excessive debris. Instd to clean and maintain
Official wording (code 55)
Physical facilities installed, maintained & clean
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Fail
Complaint · Fail
1 critical5 general1 paperwork Show violations
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CriticalManagement & training
No written plan or kit for cleaning up vomit or diarrhea.
Inspector’s note: Missing chlorine chemical test kit for high concentration of bleach (4000pm) listed on procedure for clean up of vomiting and diarrheal events. Instd to provide and maintain test kit to verify concentration. Priority foundation. 7-38-005.
Official wording (code 5)
Procedures for responding to vomiting and diarrheal events
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GeneralFacility upkeep
Dishwashing equipment wasn’t set up, maintained, or used correctly.
Inspector’s note: 3-compartment sink not maintained, unable to drain properly. Water must be released at extremely slow intervals to prevent water from accumulating on floor. Instd to repair 3-compartment sink to drain properly. Priority foundation. Citation issued 7-38-030(c).
Official wording (code 48)
Warewashing facilities: installed, maintained & used; test strips
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GeneralFacility upkeep
Equipment and surfaces were dirty.
Inspector’s note: Interior basin of ice cream prep sink, dipperwell, beverage self service drip tray not clean, debris, instd to clean and maintain exterior of cabinets at beverage station not clean, sticky surface. Instd to clean and maintain.
Official wording (code 49)
Non-food/food contact surfaces clean
-
GeneralFacility upkeep
Plumbing problems, or missing protection against backflow.
Inspector’s note: Leak at pipe above utility sink. Instd to repair and maintain.
Official wording (code 51)
Plumbing installed; proper backflow devices
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GeneralFacility upkeep
Floors, walls, or ceilings were damaged or dirty.
Inspector’s note: Wall covering in mens toilet room in poor repair, torn and not tight fitting to wall. Instd to repair and maintain so as to be a smooth and easily cleanable surface.
Official wording (code 55)
Physical facilities installed, maintained & clean
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GeneralFacility upkeep
Floors, walls, or ceilings were damaged or dirty.
Inspector’s note: Floor drain in rear not clean, excessive debris. Instd to clean and maintain.
Official wording (code 55)
Physical facilities installed, maintained & clean
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PaperworkManagement & training
Required allergen training was missing.
Inspector’s note: Unable to verify allergen training. Instd to obtain verification and maintain.
Official wording (code 58)
Allergen training as required
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Pass
Canvass · Pass
2 general Show violations
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GeneralMinor (pre-2018 form)
Food and non-food contact equipment utensils clean, free of abrasive detergents
Inspector’s note: Observed the rear slicer not clean, instructed to clean and sanitize.
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GeneralMinor (pre-2018 form)
Floors: constructed per code, cleaned, good repair, coving installed, dust-less cleaning methods used
Inspector’s note: Observed the front floor with standing water, instructed to remove standing water/dry mop.
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Pass
Canvass Re-Inspection · Pass
2 general Show violations
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GeneralMinor (pre-2018 form)
Food and non-food contact surfaces properly designed, constructed and maintained
Inspector’s note: Interior chest panel of freezer in rear in poor repair, exposed insulation and also excessive ice accumulation. Instd to repair lid (tape prohibited) and remove excessive ice.
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GeneralMinor (pre-2018 form)
Ventilation: rooms and equipment vented as required: plumbing: installed and maintained
Inspector’s note: Front exposed handsink slow draining. Instd to repair and maintain.
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Fail
Canvass · Fail
4 general Show violations
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GeneralSerious (pre-2018 form)
Dish washing facilities: properly designed, constructed, maintained, installed, located and operated
Inspector’s note: 3-compartment sink not maintained. Unable to drain unless releasing water at extremely slow intervals. Instd to repair and be able to drain properly. Violation 7-38-030 serious.
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GeneralMinor (pre-2018 form)
Food and non-food contact surfaces properly designed, constructed and maintained
Inspector’s note: Interior chest panel of freezer in rear in poor repair, exposed insulation and also excessive ice accumulation. Instd to repair lid (tape prohibited) and remove excessive ice.
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GeneralMinor (pre-2018 form)
Floors: constructed per code, cleaned, good repair, coving installed, dust-less cleaning methods used
Inspector’s note: Floor drain at 3-compartment sink with excessive debris. Instd to clean and maintain.
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GeneralMinor (pre-2018 form)
Ventilation: rooms and equipment vented as required: plumbing: installed and maintained
Inspector’s note: Front exposed handsink slow draining and leak underneath. Instd to repair and maintain.
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Conditional
Canvass Re-Inspection · Pass w/ Conditions
5 general Show violations
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GeneralSerious (pre-2018 form)
* certified food manager on site when potentially hazardous foods are prepared and served
Inspector’s note: No city of chicago sanitation certificate on site while potentially hazardous foods are being cooked preped and served. Ie...soup, deli meats etc... Serious violation 7-38-012
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GeneralMinor (pre-2018 form)
Food and non-food contact surfaces properly designed, constructed and maintained
Inspector’s note: Cutting boards where worn and have deep cuts must be replaced. Correct and maintain
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GeneralMinor (pre-2018 form)
Food and non-food contact equipment utensils clean, free of abrasive detergents
Inspector’s note: The following in need of cleaning: all reach in coolers, all door handles on reach in coolers, all prep tables, interior of storage cabinets and soda dispensor. Must detail clean and maintain.
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GeneralMinor (pre-2018 form)
Floors: constructed per code, cleaned, good repair, coving installed, dust-less cleaning methods used
Inspector’s note: Floors throughout in need of detail cleaning to remove all food debris, water and build up. Clean under and around all equipment, and 3 compartment sink. Clean and maintain at all times.
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GeneralMinor (pre-2018 form)
Walls, ceilings, attached equipment constructed per code: good repair, surfaces clean and dust-less cleaning methods
Inspector’s note: Walls in rear prep area in need of detail cleaning to remove all splatter. Repair hole in wall near the 3 compartment sink. Must correct and maintain
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Fail
Canvass · Fail
6 general Show violations
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GeneralSerious (pre-2018 form)
Outside garbage waste grease and storage area; clean, rodent proof, all containers covered
Inspector’s note: Outside storage area not maintained clean, garbage, garden hose and leaves piled up. Rodent harborage area. Instructed manager to clean and maintain clean free from debris. Serious violation 7-38-020
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GeneralSerious (pre-2018 form)
* certified food manager on site when potentially hazardous foods are prepared and served
Inspector’s note: No city of chicago certificate or certificate at all times. Serious violation 7-38-012
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GeneralMinor (pre-2018 form)
Food and non-food contact surfaces properly designed, constructed and maintained
Inspector’s note: Cutting boards where worn and have deep cuts must be replaced. Correct and maintain.
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GeneralMinor (pre-2018 form)
Food and non-food contact equipment utensils clean, free of abrasive detergents
Inspector’s note: The following in need of cleaning: all reach in coolers, all door handles on reach in coolers, all prep tables, interior of storage cabinets and soda dispensor. Must detail clean and maintain.
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GeneralMinor (pre-2018 form)
Floors: constructed per code, cleaned, good repair, coving installed, dust-less cleaning methods used
Inspector’s note: Floors throughout in need of detail cleaning to remove all food debris, water and build up. Clean under and around all equipment, and 3 compartment sink. Clean and maintain at all times.
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GeneralMinor (pre-2018 form)
Walls, ceilings, attached equipment constructed per code: good repair, surfaces clean and dust-less cleaning methods
Inspector’s note: Walls in rear prep area in need of detail cleaning to remove all splatter. Repair hole in wall near the 3 compartment sink. Must correct and maintain
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Pass
Canvass · Pass
3 general Show violations
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GeneralMinor (pre-2018 form)
Food and non-food contact equipment utensils clean, free of abrasive detergents
Inspector’s note: Observed the following not clean rear storage table shelf, and rear bulk sugar container, instructed to clean.
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GeneralMinor (pre-2018 form)
Floors: constructed per code, cleaned, good repair, coving installed, dust-less cleaning methods used
Inspector’s note: Observed standing water on the rear floor, instructed to remove standing water/dry mop.
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GeneralMinor (pre-2018 form)
Walls, ceilings, attached equipment constructed per code: good repair, surfaces clean and dust-less cleaning methods
Inspector’s note: Observed the ceilinh light shields in the rear prep/dish area not clean instructed to clean, also clean dusty ceiling vent rear area.
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Pass
Canvass · Pass
2 general Show violations
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GeneralMinor (pre-2018 form)
Food and non-food contact equipment utensils clean, free of abrasive detergents
Inspector’s note: Must clean and maintain cabinets in front prep area.
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GeneralMinor (pre-2018 form)
Floors: constructed per code, cleaned, good repair, coving installed, dust-less cleaning methods used
Inspector’s note: Must clean and maintain the interior of all floor drains and floors under/around all heavy equipment.
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Pass
Canvass · Pass
3 general Show violations
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GeneralMinor (pre-2018 form)
Food and non-food contact surfaces properly designed, constructed and maintained
Inspector’s note: Interior of chest freezer in rear with excessive ice build-up. Defrost same.
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GeneralMinor (pre-2018 form)
Food and non-food contact equipment utensils clean, free of abrasive detergents
Inspector’s note: Interior bottom of freezers, coolers and also underneath door handles of coolers not clean, debris. Clean same and maintain. Detail clean around faucet handles in toilet rooms.
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GeneralMinor (pre-2018 form)
Walls, ceilings, attached equipment constructed per code: good repair, surfaces clean and dust-less cleaning methods
Inspector’s note: Walk-in cooler ceiling with dust accumulation. Cleans same and maintain.
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Pass
Canvass Re-Inspection · Pass
No violations
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Fail
Canvass · Fail
5 general Show violations
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GeneralSerious (pre-2018 form)
Outside garbage waste grease and storage area; clean, rodent proof, all containers covered
Inspector’s note: Observed outside garbage dumpster exposed, with garbage and debris accumulated on ground in corral area. Instructed to close dumpster, clean and maintain outside area at all times.citation issued,7-38-020.
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GeneralSerious (pre-2018 form)
Dish washing facilities: properly designed, constructed, maintained, installed, located and operated
Inspector’s note: Observed water overflowing at drain of three compartment sink in rear area when water in sink is released. Instructed to repair and maintain at all times.citation issued #7-38-030. Dish washing facilities not maintained.
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GeneralSerious (pre-2018 form)
Previous minor violation(s) corrected 7-42-090
Inspector’s note: Previous minor violations #33 interior of prep cooler around rubber gaskets and interior of cabinets under beverage station not clean,#35 front door bottom threshold not tight fitting,#37 employee personal belongings not properly stored not corrected from inspection report #509373 dated 10/17/2011 inspector#225. Citation issued 7-42-090 previous minor violations not corrected.
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GeneralMinor (pre-2018 form)
Food and non-food contact equipment utensils clean, free of abrasive detergents
Inspector’s note: Clean bottom interior of cabinets at front service area.
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GeneralMinor (pre-2018 form)
Floors: constructed per code, cleaned, good repair, coving installed, dust-less cleaning methods used
Inspector’s note: Detail clean floors in walk-in cooler and of build up under shelving/storage racks at rear storage area.
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Pass
Canvass · Pass
4 general Show violations
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GeneralMinor (pre-2018 form)
Food and non-food contact surfaces properly designed, constructed and maintained
Inspector’s note: Chipped, peeling paint on exterior of soup kettles. Instd to repair same.
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GeneralMinor (pre-2018 form)
Food and non-food contact equipment utensils clean, free of abrasive detergents
Inspector’s note: Interior of prep coolers including around rubber gaskets, and interior of cabinets under beverage station n0t clean, excessive debris. Clean same and maintain.
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GeneralMinor (pre-2018 form)
Walls, ceilings, attached equipment constructed per code: good repair, surfaces clean and dust-less cleaning methods
Inspector’s note: Front door bottom threshold in poor repair. Instd to adjust same so as to be tight fitting and no daylight to be seen.
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GeneralMinor (pre-2018 form)
Toilet room doors self closing: dressing rooms with lockers provided: complete separation from living/sleeping quarters
Inspector’s note: Employee personal belongings improperly stored. Instd to store in designated area.
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Pass
Canvass · Pass
2 general Show violations
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GeneralMinor (pre-2018 form)
Food and non-food contact surfaces properly designed, constructed and maintained
Inspector’s note: Interior panel of deep freezer in poor repair, exposed insulation. Repair same.
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GeneralMinor (pre-2018 form)
Food and non-food contact equipment utensils clean, free of abrasive detergents
Inspector’s note: Interior/exterior of ice cream freezer not clean. Clean same.
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More in ZIP 60638
Source: Chicago Department of Public Health (CDPH) open data, refreshed hourly. Last inspection 4 months ago. Always confirm with the official record.