Potbelly
111 E Wacker Dr, Chicago, IL 60601
Restaurant ZIP 60601 Risk 1 (High)
Passed · as of Jul 20, 2026
Potbelly was last inspected on July 20, 2026 with a result of “Pass”. Inspectors found 2 violations, 1 of them critical.
Latest inspection
July 20, 2026 · Complaint
Result: Pass
1 critical1 general-
CriticalHygiene & sanitation
Hand sinks were missing, blocked, or not stocked with soap and towels.
Inspector’s note: Observed no hand washing signage at hand sink in unisex toilet room must provide and maintain.
Official wording (code 10)
Adequate handwashing sinks properly supplied and accessible
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GeneralFacility upkeep
Floors, walls, or ceilings were damaged or dirty.
Inspector’s note: Must grout floor near chest freezer in rear prep/dish washing area to be in good repair.
Official wording (code 55)
Physical facilities installed, maintained & clean
Inspection history
25 inspections on record
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Pass
Canvass Re-Inspection · Pass
No violations
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Fail
Canvass Re-Inspection · Fail
2 critical9 general Show violations
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CriticalHygiene & sanitation
Hand sinks were missing, blocked, or not stocked with soap and towels.
Inspector’s note: 5-202.12 (a) : still observing hot running water temperatures at hand sinks in staff's women's toilet room at 82.0f and men's at 80.1f must have hot running ater at 100.0f .must repair and maintain.(priority 7-38-030(c)(citation issued)
Official wording (code 10)
Adequate handwashing sinks properly supplied and accessible
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CriticalRepeat violation
A previously cited serious violation still wasn’t fixed.
Inspector’s note: Previous priority foundation violation from report #2629669 1/13/2026 not corrected #38- still observed evidence of 15 or more live roaches crawling on floor near & behind cold holding line prep cooler,on the left side wall at ice cream freezer,motor of rear chest freezer,on wall underneath 3- compartment sink drain board,on floor at mops next to hot water tank,on exterior of hot water tank,on floor and wall of counter at beverage counter area and several dead . Must remove dead insects .clean and sanitize areas. Must have a pest control operator to service premises on or after 1/20/26.(priority 7-42-090)(citation issued)
Official wording (code 59)
Previous priority foundation violation corrected
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GeneralFood handling
Food wasn’t labeled or wasn’t in its original container.
Inspector’s note: 3-302.12 : must label food storage containers when food is not in original package.
Official wording (code 37)
Food properly labeled; original container
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GeneralFacility upkeep
Equipment or surfaces were in poor repair or made of material that can’t be cleaned.
Inspector’s note: 4-501.12 : must repair or replace worn cutting boards to be in good repair.
Official wording (code 47)
Food & non-food contact surfaces cleanable, properly designed, constructed & used
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GeneralFacility upkeep
Equipment and surfaces were dirty.
Inspector’s note: 4-601.11(c) : must clean excessive food debris build up from all interior & exterior surfaces of equipment,prep coolers,shelving units,counter tops in prep areas.
Official wording (code 49)
Non-food/food contact surfaces clean
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GeneralFacility upkeep
Floors, walls, or ceilings were damaged or dirty.
Inspector’s note: 6-201.13 : must seal all gaps,cracks and crevices in walls and at service counters and underneath rear counter sink and where needed.
Official wording (code 55)
Physical facilities installed, maintained & clean
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GeneralFacility upkeep
Floors, walls, or ceilings were damaged or dirty.
Inspector’s note: : 6-501.13 : must clean floor under,around,along wall bases throughout premises and floor drains.
Official wording (code 55)
Physical facilities installed, maintained & clean
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GeneralFacility upkeep
Floors, walls, or ceilings were damaged or dirty.
Inspector’s note: 6-201.11: must clean food debris splatter from walls throughout.
Official wording (code 55)
Physical facilities installed, maintained & clean
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GeneralFacility upkeep
Floors, walls, or ceilings were damaged or dirty.
Inspector’s note: Must elevate,remove and organize articles off of floor and along walls under & behind rear storage shelves.
Official wording (code 55)
Physical facilities installed, maintained & clean
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GeneralFacility upkeep
Floors, walls, or ceilings were damaged or dirty.
Inspector’s note: Must clean debris build up from ceiling vents.
Official wording (code 55)
Physical facilities installed, maintained & clean
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GeneralFacility upkeep
Ventilation or lighting was inadequate.
Inspector’s note: Must repair or replace cracked light shields in rear storage area and clean light shields throughout.
Official wording (code 56)
Adequate ventilation & lighting; designated areas used
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Fail
Canvass Re-Inspection · Fail
1 critical7 general Show violations
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CriticalHygiene & sanitation
Hand sinks were missing, blocked, or not stocked with soap and towels.
Inspector’s note: Still observing hot running water temperatures at hand sinks in staff's women's toilet room at 82.0f and men's at 80.1f must have hot running ater at 100.0f .must repair and maintain.(priority 7-38-030(c)(citation issued)
Official wording (code 10)
Adequate handwashing sinks properly supplied and accessible
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GeneralFood handling
Food wasn’t labeled or wasn’t in its original container.
Inspector’s note: 3-302.12 : must label food storage containers when food is not in original package.
Official wording (code 37)
Food properly labeled; original container
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GeneralPests
Insects, rodents, or animals were present, or the building wasn’t sealed against them.
Inspector’s note: 6-501.111 : observed evidence of 6 live roaches crawling on floor near cold holding line prep cooler,on the left side wall and floor at ice cream freezer and several dead in same area and underneath tea machine at beverage counter area. Must remove dead insects .clean and sanitize areas. Recommended to have a pest control operator to service premises on or after 1/9/26.(priority foundation 7-38-020(a)(citation issued)
Official wording (code 38)
Insects, rodents, & animals not present
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GeneralFacility upkeep
Equipment or surfaces were in poor repair or made of material that can’t be cleaned.
Inspector’s note: 4-501.12 : must repair or replace worn cutting boards to be in good repair.
Official wording (code 47)
Food & non-food contact surfaces cleanable, properly designed, constructed & used
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GeneralFacility upkeep
Equipment and surfaces were dirty.
Inspector’s note: 4-601.11(c) : must clean excessive food debris build up from all exterior surfaces of equipment,prep coolers,shelving units in prep areas.
Official wording (code 49)
Non-food/food contact surfaces clean
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GeneralFacility upkeep
Floors, walls, or ceilings were damaged or dirty.
Inspector’s note: 6-201.13 : must seal all gaps,cracks and crevices in walls and at service counters.
Official wording (code 55)
Physical facilities installed, maintained & clean
-
GeneralFacility upkeep
Floors, walls, or ceilings were damaged or dirty.
Inspector’s note: 6-501.13 : must clean floor under,around,along wall bases throughout premises and floor drains.
Official wording (code 55)
Physical facilities installed, maintained & clean
-
GeneralFacility upkeep
Floors, walls, or ceilings were damaged or dirty.
Inspector’s note: : 6-201.11: must clean food debris splatter from walls throughout.
Official wording (code 55)
Physical facilities installed, maintained & clean
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Fail
Canvass · Fail
1 critical7 general Show violations
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CriticalHygiene & sanitation
Hand sinks were missing, blocked, or not stocked with soap and towels.
Inspector’s note: Observed hot running water temperatures at hand sinks in staff's women's toilet room at 77.0f and men's at 83.3f must have hot running ater at 100.0f .must repair and maintain.(priority 7-38-030(c)(citation issued)
Official wording (code 10)
Adequate handwashing sinks properly supplied and accessible
-
GeneralFood handling
Food wasn’t labeled or wasn’t in its original container.
Inspector’s note: Must label food storage containers when food is not in original package.
Official wording (code 37)
Food properly labeled; original container
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GeneralPests
Insects, rodents, or animals were present, or the building wasn’t sealed against them.
Inspector’s note: Observed evidence of 6 live roaches crawling on floor near cold holding line prep cooler,on the left side wall and floor at ice cream freezer and several dead in same area and underneath tea machine at beverage counter area. Must remove dead insects .clean and sanitize areas. Recommended to have a pest control operator to service premises on or after 1/9/26.(priority foundation 7-38-020(a)(citation issued)
Official wording (code 38)
Insects, rodents, & animals not present
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GeneralFacility upkeep
Equipment or surfaces were in poor repair or made of material that can’t be cleaned.
Inspector’s note: Must repair or replace worn cutting boards to be in good repair.
Official wording (code 47)
Food & non-food contact surfaces cleanable, properly designed, constructed & used
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GeneralFacility upkeep
Equipment and surfaces were dirty.
Inspector’s note: Must clean excessive food debris build up from all exterior surfaces of equipment,prep coolers,shelving units in prep areas.
Official wording (code 49)
Non-food/food contact surfaces clean
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GeneralFacility upkeep
Floors, walls, or ceilings were damaged or dirty.
Inspector’s note: Must seal all gaps,cracks and crevices in walls and at service counters.
Official wording (code 55)
Physical facilities installed, maintained & clean
-
GeneralFacility upkeep
Floors, walls, or ceilings were damaged or dirty.
Inspector’s note: Must clean floor under,around,along wall bases throughout premises and floor drains.
Official wording (code 55)
Physical facilities installed, maintained & clean
-
GeneralFacility upkeep
Floors, walls, or ceilings were damaged or dirty.
Inspector’s note: Must clean food debris splatter from walls throughout.
Official wording (code 55)
Physical facilities installed, maintained & clean
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Pass
Canvass · Pass
1 general Show violations
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GeneralFood handling
Clean utensils, equipment, or linens weren’t stored and handled properly.
Inspector’s note: Observed utensils not fully submerged in running well water for ice cream freezer. Instructed to store utensils in fully submerged rnning water in between use.
Official wording (code 44)
Utensils, equipment & linens: properly stored, dried, & handled
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Pass
Canvass · Pass
2 general Show violations
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GeneralFacility upkeep
Plumbing problems, or missing protection against backflow.
Inspector’s note: Observed a leak at the faucet at the handwashing sink in the prep area. Instructed to repair and maintain.
Official wording (code 51)
Plumbing installed; proper backflow devices
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GeneralFacility upkeep
Floors, walls, or ceilings were damaged or dirty.
Inspector’s note: Observed food debris on the floors throughout prep area. Instructed to detail clean floors under and between cooling and cooking equipment.
Official wording (code 55)
Physical facilities installed, maintained & clean
-
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Pass
Canvass · Pass
2 general Show violations
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GeneralHygiene & sanitation
Staff personal cleanliness was inadequate.
Inspector’s note: Food handler with long beard not wearing beard restraints, Instructed to wear.
Official wording (code 40)
Personal cleanliness
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GeneralFacility upkeep
Equipment and surfaces were dirty.
Inspector’s note: Cabinet at front service line not clean, food debris noted. Instructed to clean and maintain.
Official wording (code 49)
Non-food/food contact surfaces clean
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Conditional
Canvass Re-Inspection · Pass w/ Conditions
1 critical1 general Show violations
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CriticalHygiene & sanitation
Hand sinks were missing, blocked, or not stocked with soap and towels.
Inspector’s note: Observed no hand washing signage at hand washing sink in first men employees washrrom. Instructed manager to provide.
Official wording (code 10)
Adequate handwashing sinks properly supplied and accessible
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GeneralFood temperature
Not enough equipment, or the wrong method, to cool and hold food at safe temperatures.
Inspector’s note: Observed prep cooler in front not maintaining proper temperature 55.6f cooler is empty and has nothing in it. Cooler is tagged held for inspection and must not be used until reinspected by chicago department of health.
Official wording (code 33)
Proper cooling methods used; adequate equipment for temperature control
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Conditional
Canvass · Pass w/ Conditions
1 critical2 general Show violations
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CriticalHygiene & sanitation
Hand sinks were missing, blocked, or not stocked with soap and towels.
Inspector’s note: Observed no hand washing signage at hand washing sink in first men employees washrrom. Instructed manager to provide.
Official wording (code 10)
Adequate handwashing sinks properly supplied and accessible
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GeneralFood temperature
Not enough equipment, or the wrong method, to cool and hold food at safe temperatures.
Inspector’s note: Observed prep cooler in front not maintaining proper temperature 56.6f cooler had cut tomatoes in it reading 46.8f but tomatoes was cut this morning at 9:30am and had the date and time stamped on there. Manager moved to different cooler. Instructed manager to repair and maintain cooler at 41f or below. Prep cooler is tagged held for inspection and must not be used until reinspected by chicago department of health.
Official wording (code 33)
Proper cooling methods used; adequate equipment for temperature control
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GeneralFacility upkeep
Equipment and surfaces were dirty.
Inspector’s note: Observed excessive ice buildup and food debris in deep freezer in front.instructed to defrost deep freezer, clean and maintain.
Official wording (code 49)
Non-food/food contact surfaces clean
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Pass
Canvass · Pass
1 general Show violations
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GeneralPests
Insects, rodents, or animals were present, or the building wasn’t sealed against them.
Inspector’s note: Fly trap installed above clean utensils shelf, instructed to install away from food prep area or clean utensils storage.
Official wording (code 38)
Insects, rodents, & animals not present
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Pass
Canvass · Pass
3 general Show violations
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GeneralFacility upkeep
Equipment or surfaces were in poor repair or made of material that can’t be cleaned.
Inspector’s note: Must install splash guard between the handwashing sink and prep cooler in the front prep area, instructed to install and maintain.
Official wording (code 47)
Food & non-food contact surfaces cleanable, properly designed, constructed & used
-
GeneralFacility upkeep
Equipment and surfaces were dirty.
Inspector’s note: Must defrost deep freezer in front prep area, excessive ice present, instructed to defrost and maintain.
Official wording (code 49)
Non-food/food contact surfaces clean
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GeneralFacility upkeep
Floors, walls, or ceilings were damaged or dirty.
Inspector’s note: Must detail clean excessive dust accumulation from ceiling vents above front prep area, instructed to clean and maintain.
Official wording (code 55)
Physical facilities installed, maintained & clean
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Pass
Canvass · Pass
2 general Show violations
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GeneralFood handling
Food wasn’t protected from contamination during prep, storage, or display.
Inspector’s note: Observed rear prep area hand wash sink missing a splash guard. Instructed to install due to close proximity from meat slicer to handsink location.
Official wording (code 39)
Contamination prevented during food preparation, storage & display
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GeneralFacility upkeep
Equipment or surfaces were in poor repair or made of material that can’t be cleaned.
Inspector’s note: Observed cutting boards in the front counter prep area with open seams and discolored. Instructed to refinish or replace damaged/stained cutting boards and maintain at all times.
Official wording (code 47)
Food & non-food contact surfaces cleanable, properly designed, constructed & used
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Pass
Canvass · Pass
3 general Show violations
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GeneralMinor (pre-2018 form)
Food and non-food contact surfaces properly designed, constructed and maintained
Inspector’s note: Rear prep area hand wash sink missing a splash guard. Too close to meat slicer. Instructed to install.
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GeneralMinor (pre-2018 form)
Ventilation: rooms and equipment vented as required: plumbing: installed and maintained
Inspector’s note: Leak under rear hand sink, instructed to repair.
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GeneralMinor (pre-2018 form)
Appropriate method of handling of food (ice) hair restraints and clean apparel worn
Inspector’s note: Food handler with beard not wearing beard restraint, instructed to wear.
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Conditional
Complaint · Pass w/ Conditions
1 critical5 general Show violations
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CriticalCritical (pre-2018 form)
Potentially hazardous food meets temperature requirement during storage, preparation display and service
Inspector’s note: Observed potentially hazardoud foods (turkey, roast beef) at improper temperatures; 5 lbs of pork at 58.1f, and 20 lbs of deli meat at 55.3f. Totaling $100. Instructed manager to discard and denature said items and always maintain all cold potentially hazardous foods at 40f or below at all times. Critical violation 7-38-005(a).
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GeneralMinor (pre-2018 form)
Food and non-food contact surfaces properly designed, constructed and maintained
Inspector’s note: Observed cutting boards with deep dark grooves attached to the one door prep coolers located in the sandwich prep area. Instructed to replace cutting boards and maintain.
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GeneralMinor (pre-2018 form)
Food and non-food contact equipment utensils clean, free of abrasive detergents
Inspector’s note: Observed ice machine slot and interior of ice machine with a brownish substance. Instructed to clean interior of ice machine by ice maker and clean ice machine slot and maintain.
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GeneralMinor (pre-2018 form)
Floors: constructed per code, cleaned, good repair, coving installed, dust-less cleaning methods used
Inspector’s note: Observed floors with standing water outside of the walk in cooler and by the ice cream reach in freezer. Instructed to remove standing water. Observed accumulated dirt debris by the floors located under the 1 comparment sink. Instructed to clean and maintain.
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GeneralMinor (pre-2018 form)
Ventilation: rooms and equipment vented as required: plumbing: installed and maintained
Inspector’s note: Observed a leak on the dipper well by the ice cream reach in freezer. Instructed to repair and maintain.
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GeneralMinor (pre-2018 form)
Refrigeration and metal stem thermometers provided and conspicuous
Inspector’s note: Observed one prep cooler without a thermometer. Instructed to provide and maintain.
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Pass
Canvass · Pass
5 general Show violations
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GeneralMinor (pre-2018 form)
Food and non-food contact surfaces properly designed, constructed and maintained
Inspector’s note: Observed cutting boards with deep dark grooves attached to the one door prep coolers located in the sandwich prep area. Instructed to replace cutting boards and maintain.
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GeneralMinor (pre-2018 form)
Food and non-food contact equipment utensils clean, free of abrasive detergents
Inspector’s note: Observed ice machine slot and interior of ice machine with a brownish substance. Instructed to clean interior of ice machine by ice maker and clean ice machine slot and maintain.
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GeneralMinor (pre-2018 form)
Floors: constructed per code, cleaned, good repair, coving installed, dust-less cleaning methods used
Inspector’s note: Observed floors with standing water outside of the walk in cooler and by the ice cream reach in freezer. Instructed to remove standing water. Observed accumulated dirt debris by the floors located under the 1 comparment sink. Instructed to clean and maintain.
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GeneralMinor (pre-2018 form)
Ventilation: rooms and equipment vented as required: plumbing: installed and maintained
Inspector’s note: Observed a leak on the dipper well by the ice cream reach in freezer. Instructed to repair and maintain.
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GeneralMinor (pre-2018 form)
Refrigeration and metal stem thermometers provided and conspicuous
Inspector’s note: Observed one prep cooler without a thermometer. Instructed to provide and maintain.
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Pass
Canvass · Pass
4 general Show violations
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GeneralMinor (pre-2018 form)
Food and non-food contact surfaces properly designed, constructed and maintained
Inspector’s note: Caulk around 3 compartment sink, and exposed hand sink in prep area, in state of disrepair, shall be repaired/replaced. Front counter shelving in prep area had exposed raw wood, peeling paint, shall be repaired/replaced.
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GeneralMinor (pre-2018 form)
Food and non-food contact equipment utensils clean, free of abrasive detergents
Inspector’s note: Walk in cooler shelving/racks not clean, need detailed cleaning(crevices). Non food contact surfaces of cooking/warming equipment not clean, need detailed cleaning. Prep table lower shelving not clean, need detailed cleaning(crevices). Front counter shelving not clean, need detailed cleaning(crevices).
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GeneralMinor (pre-2018 form)
Floors: constructed per code, cleaned, good repair, coving installed, dust-less cleaning methods used
Inspector’s note: Floors in rear kitchen prep area needs re-grouting. Floors in rear kitchen area by hot water heater, mop sink area not clean, need detailed cleaning.
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GeneralMinor (pre-2018 form)
Walls, ceilings, attached equipment constructed per code: good repair, surfaces clean and dust-less cleaning methods
Inspector’s note: Damaged/stained ceiling tiles in rear kitchen prep area, shall be repaired/replaced. Ceiling tiles in kitchen prep area rear not clean, need cleaning(detailed).
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Pass
Canvass · Pass
2 general Show violations
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GeneralMinor (pre-2018 form)
Food and non-food contact equipment utensils clean, free of abrasive detergents
Inspector’s note: Observed interior and exterior of all reach in coolers ,prep areas at prep cooler areas,not maintained,clean of food particles,debris.must clean and maintain.
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GeneralMinor (pre-2018 form)
Floors: constructed per code, cleaned, good repair, coving installed, dust-less cleaning methods used
Inspector’s note: Floors not clean of food particles,debris thru-out prep and service area.must clean and maintain floor areas.also floors not clean inside walk in cooler under shelving units.must detail clean.
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Pass
Canvass · Pass
3 general Show violations
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GeneralMinor (pre-2018 form)
Food and non-food contact surfaces properly designed, constructed and maintained
Inspector’s note: Misplaced rubber gaskets at drawer coolers, unable to close tightly, instructed to repair.
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GeneralMinor (pre-2018 form)
Food and non-food contact equipment utensils clean, free of abrasive detergents
Inspector’s note: Food debris noted at perimeters of prep coolers at upper areas, in cabinets of dry goods in front service line, instructed to clean and maintain.
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GeneralMinor (pre-2018 form)
Ventilation: rooms and equipment vented as required: plumbing: installed and maintained
Inspector’s note: Hot water knob at 3-comp sink faucet not shutting off completely, instructed to repair.
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Pass
Canvass · Pass
2 general Show violations
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GeneralMinor (pre-2018 form)
Food and non-food contact surfaces properly designed, constructed and maintained
Inspector’s note: Chest freezer door in poor repair, exposed insulation and damaged rubber gaskets, instructed to repair and maintain.
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GeneralMinor (pre-2018 form)
Ventilation: rooms and equipment vented as required: plumbing: installed and maintained
Inspector’s note: Slow drainage at 3-comp sink, instructed to repair and maintain.
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Pass
Canvass · Pass
2 general Show violations
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GeneralMinor (pre-2018 form)
Floors: constructed per code, cleaned, good repair, coving installed, dust-less cleaning methods used
Inspector’s note: Must regrout floor in front of the 3comp-sink so as to be smooth and easily cleanable and to prevent pest breeding.
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GeneralMinor (pre-2018 form)
Floors: constructed per code, cleaned, good repair, coving installed, dust-less cleaning methods used
Inspector’s note: Must detail clean and sanitize the floor drain in front of the ice cream cooler.
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Pass
Canvass · Pass
3 general Show violations
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GeneralMinor (pre-2018 form)
Food and non-food contact surfaces properly designed, constructed and maintained
Inspector’s note: Must replace cutting boards in front prep area with deep dark grooves.
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GeneralMinor (pre-2018 form)
Food and non-food contact equipment utensils clean, free of abrasive detergents
Inspector’s note: Must remove excess ice and detail clean ice cream freezer in the front and rear chest freezer.
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GeneralMinor (pre-2018 form)
Floors: constructed per code, cleaned, good repair, coving installed, dust-less cleaning methods used
Inspector’s note: Must detail clean and maintain floors in all corners and under/around all heavy equipment and cabinet under beverage station.
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Pass
Canvass Re-Inspection · Pass
No violations
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Fail
Canvass · Fail
2 general Show violations
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GeneralSerious (pre-2018 form)
Dish washing facilities: properly designed, constructed, maintained, installed, located and operated
Inspector’s note: All dish washing machines must be of a type that complies with all requirements of the plumbing section of the Municipal Code of Chicago and Rules and Regulation of the Board of Health. EXTREMELY SLOW DRAINAGE AT 3COMP SINK (ABOUT 5 MIN TO DRAIN 3 GALLONS) INSTRUCTED MGR TO REPAIR PLUMBING AND MAINTAIN.
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GeneralMinor (pre-2018 form)
Food and non-food contact equipment utensils clean, free of abrasive detergents
Inspector’s note: All food and non-food contact surfaces of equipment and all food storage utensils shall be thoroughly cleaned and sanitized daily. MUST CLEAN INTERIOR SURFACES OF PREP COOLERS, FOOD AND SPILLS NOTED.
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Pass
Canvass · Pass
2 general Show violations
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GeneralMinor (pre-2018 form)
Food and non-food contact equipment utensils clean, free of abrasive detergents
Inspector’s note: All food and non-food contact surfaces of equipment and all food storage utensils shall be thoroughly cleaned and sanitized daily. PREP COOLERS NOT CLEAN AROUND THE TOP LEDGE, INSTRUCTED TO CLEAN AND MAINTAIN.
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GeneralMinor (pre-2018 form)
Floors: constructed per code, cleaned, good repair, coving installed, dust-less cleaning methods used
Inspector’s note: The floors shall be constructed per code, be smooth and easily cleaned, and be kept clean and in good repair. MUST DETAIL CLEAN FLOORS UNDER SHELVES AND PREP AREA. FOOD DEBRIS AND DIRT NOTED ALONG WALL BASE AND FLOOR DRAINS.
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More in ZIP 60601
Source: Chicago Department of Public Health (CDPH) open data, refreshed hourly. Last inspection 4 months ago. Always confirm with the official record.