Pass

Potbelly

1422 W Webster Ave, Chicago, IL 60614

Restaurant ZIP 60614 Risk 1 (High)

Passed · as of May 20, 2026

Potbelly was last inspected on May 20, 2026 with a result of “Pass”. Inspectors found 2 violations.

Latest inspection

May 20, 2026 · Canvass

Pass

Result: Pass

2 general
  • GeneralFacility upkeep

    Toilet rooms weren’t built, stocked, or cleaned properly.

    Inspector’s note: Noted dirty toilet bowls in both washrooms. Instructed to clean and maintain.

    Official wording (code 53)

    Toilet facilities: properly constructed, supplied, & cleaned

  • GeneralFacility upkeep

    Floors, walls, or ceilings were damaged or dirty.

    Inspector’s note: Soiled mop heads must be stored inverted/hanging at the utility service sink. Manager corrected during the inspection.

    Official wording (code 55)

    Physical facilities installed, maintained & clean

Inspection history

20 inspections on record

  1. Pass

    Canvass · Pass

    5 general Show violations
    • GeneralFacility upkeep

      Equipment and surfaces were dirty.

      Inspector’s note: Observed the interior of the 2 door drawer reach in/prep cooler at beginning of sandwich prep line to be heavily soiled with food debris and crumbs on the interior shelves/compartments. Instructed to detail clean internal compartments of sliding reach in cooler and maintain free of excessive food debris build up.

      Official wording (code 49)

      Non-food/food contact surfaces clean

    • GeneralFacility upkeep

      Plumbing problems, or missing protection against backflow.

      Inspector’s note: Observed toilet handle to be leaking water onto floor when used to flush/press down in the right hand side bathroom at time of inspection. Instructed manager to service toilet handle and maintain in good repair.

      Official wording (code 51)

      Plumbing installed; proper backflow devices

    • GeneralFacility upkeep

      Toilet rooms weren’t built, stocked, or cleaned properly.

      Inspector’s note: Observed no coverered trash receptacle in the left hand side unisex bathroom at time of inspection. Instructed manager to provide a covered trash in unisex bathroom.

      Official wording (code 53)

      Toilet facilities: properly constructed, supplied, & cleaned

    • GeneralFacility upkeep

      Floors, walls, or ceilings were damaged or dirty.

      Inspector’s note: Observed the floor under the storage shelves located directly across the walk in cooler door to be heavily soiled with loose food debris, crumbs, and plastic/cardboard trash. Observed floor drain below 1 compartment prep sink in rear prep area to be heavily soiled with black slime build up as well as food debris. Instructed to remove and maintain area free of excessive debris build up and slime build up.

      Official wording (code 55)

      Physical facilities installed, maintained & clean

    • GeneralFacility upkeep

      Ventilation or lighting was inadequate.

      Inspector’s note: Observed light not working/no lighting available in small hall/storage area located in front of the walk in cooler door. Instructed manager to repair and maintain adequate level of lighting in storage areas.

      Official wording (code 56)

      Adequate ventilation & lighting; designated areas used

  2. Pass

    Canvass · Pass

    3 general Show violations
    • GeneralFood temperature

      Thermometers were missing or inaccurate.

      Inspector’s note: Missing thermometer inside 1-door milk cooler located in rear food prep area. Must provide and maintained.

      Official wording (code 36)

      Thermometers provided & accurate

    • GeneralFacility upkeep

      Floors, walls, or ceilings were damaged or dirty.

      Inspector’s note: Observed dust build up on rear ceiling light shield cover above food storage shelf. Must clean and maintain.

      Official wording (code 55)

      Physical facilities installed, maintained & clean

    • GeneralFacility upkeep

      Floors, walls, or ceilings were damaged or dirty.

      Inspector’s note: Observed dirt and debris on floor between refrigeration units in front food preparation area. Must clean and maintain.

      Official wording (code 55)

      Physical facilities installed, maintained & clean

  3. Pass

    Canvass · Pass

    5 general Show violations
    • GeneralFacility upkeep

      Equipment and surfaces were dirty.

      Inspector’s note: Interior cabinets under the front prep soda dispensing system with dirt and spillage. Must clean and maintain.

      Official wording (code 49)

      Non-food/food contact surfaces clean

    • GeneralFacility upkeep

      Garbage wasn’t handled or stored properly.

      Inspector’s note: Must provide an accessible waste container at the front prep hand washing sink for soiled paper towels.

      Official wording (code 54)

      Garbage & refuse properly disposed; facilities maintained

    • GeneralFacility upkeep

      Floors, walls, or ceilings were damaged or dirty.

      Inspector’s note: Wall at the rear prep garbage container with excessive food splatter.----floor under the rear bag-in-box soda system with syrup spillage. Must clean and maintain all.

      Official wording (code 55)

      Physical facilities installed, maintained & clean

    • GeneralFacility upkeep

      Floors, walls, or ceilings were damaged or dirty.

      Inspector’s note: Missing floor drain cover at the one-door salad cooler in the front prep. Must replace.

      Official wording (code 55)

      Physical facilities installed, maintained & clean

    • GeneralFacility upkeep

      Ventilation or lighting was inadequate.

      Inspector’s note: Broken/inoperable lighting above the three-compartment sink. Must repair.

      Official wording (code 56)

      Adequate ventilation & lighting; designated areas used

  4. Pass

    Canvass · Pass

    4 general Show violations
    • GeneralFood handling

      Food wasn’t protected from contamination during prep, storage, or display.

      Inspector’s note: A splash guard is needed between the handwashing sink and chest freezer due to the exterior lid surface being used for the prep table. Install splash guard or relocate said unit away from any possible contamination

      Official wording (code 39)

      Contamination prevented during food preparation, storage & display

    • GeneralFacility upkeep

      Plumbing problems, or missing protection against backflow.

      Inspector’s note: Drainpipe from self sever soda machine not completely drain on floor drain, water is spilled onto floor forming a puddle of water.

      Official wording (code 51)

      Plumbing installed; proper backflow devices

    • GeneralFacility upkeep

      Toilet rooms weren’t built, stocked, or cleaned properly.

      Inspector’s note: Toilet bowls in both washrooms must be cleaned from grimes.

      Official wording (code 53)

      Toilet facilities: properly constructed, supplied, & cleaned

    • GeneralFacility upkeep

      Floors, walls, or ceilings were damaged or dirty.

      Inspector’s note: Keep floor dry under the self serve soda machine.debris and some items under shelves,clean and maintain

      Official wording (code 55)

      Physical facilities installed, maintained & clean

  5. Pass

    Canvass · Pass

    No violations

  6. Pass

    Canvass Re-Inspection · Pass

    3 general Show violations
    • GeneralFacility upkeep

      Equipment or surfaces were in poor repair or made of material that can’t be cleaned.

      Inspector’s note: Broken lid liner inside the prep cooler by the oven, instructed to repair cause.

      Official wording (code 47)

      Food & non-food contact surfaces cleanable, properly designed, constructed & used

    • GeneralFacility upkeep

      Plumbing problems, or missing protection against backflow.

      Inspector’s note: No back flow prevention device provided at ice machine water line, in serving area. Must install so back flow prevention device may be located to be serviced and maintain or to know the location

      Official wording (code 51)

      Plumbing installed; proper backflow devices

    • GeneralFacility upkeep

      Floors, walls, or ceilings were damaged or dirty.

      Inspector’s note: No grout provide between the floor tiles in front of prep sandwiches cooler and in front of ice cream chest freezer.standing water between tiles. Surface must be smooth cleanable and non-absorbent surface

      Official wording (code 55)

      Physical facilities installed, maintained & clean

  7. Fail

    Canvass · Fail

    1 critical3 general Show violations
    • CriticalFood handling

      Surfaces that touch food weren’t cleaned and sanitized.

      Inspector’s note: We observed black and pink slime substance at interior chute of ice machines at front self serve area.ice is used for human consumption. Instructed to clean, sanitize and maintain unit. Priority foundation violation:7-38-005 citation issued

      Official wording (code 16)

      Food-contact surfaces: cleaned & sanitized

    • GeneralFacility upkeep

      Equipment or surfaces were in poor repair or made of material that can’t be cleaned.

      Inspector’s note: Broken lid liner inside the prep cooler by the oven,instructed to repair cause

      Official wording (code 47)

      Food & non-food contact surfaces cleanable, properly designed, constructed & used

    • GeneralFacility upkeep

      Plumbing problems, or missing protection against backflow.

      Inspector’s note: No back flow prevention device provided at ice machine water line, in serving area. Must install so back flow prevention device may be located to be serviced and maintain or to know the location

      Official wording (code 51)

      Plumbing installed; proper backflow devices

    • GeneralFacility upkeep

      Floors, walls, or ceilings were damaged or dirty.

      Inspector’s note: No grout provide between the floor tiles in front of prep sandwiches cooler and in front of ice cream chest freezer.standing water between tiles. Surface must be smooth cleanable and non-absorbent surface

      Official wording (code 55)

      Physical facilities installed, maintained & clean

  8. Pass

    Complaint · Pass

    3 general Show violations
    • GeneralFood handling

      Food wasn’t labeled or wasn’t in its original container.

      Inspector’s note: Observed pre packaged pastry items, mini cookies, etc., stored at front counter area for customer selection without proper label. Informed manager that pre packaged foods must have proper label. Instructed manager to provide proper labels, with common name, listed ingredients, manufacture, allergens, expiration dates, etc, must provided on labels. Maintain at all time.

      Official wording (code 37)

      Food properly labeled; original container

    • GeneralFacility upkeep

      Plumbing problems, or missing protection against backflow.

      Inspector’s note: Observed small leak at twist valve at sanitizing sink. Instructed manager to repair and maintain at all times.

      Official wording (code 51)

      Plumbing installed; proper backflow devices

    • GeneralFacility upkeep

      Floors, walls, or ceilings were damaged or dirty.

      Inspector’s note: Observed cracks and crevices throughout front line prep area and ice cream station area in front. Instructed manager to regrout area and ensure surface is smooth and easily cleanable. Maintain at all times.

      Official wording (code 55)

      Physical facilities installed, maintained & clean

  9. Pass

    Canvass · Pass

    3 general Show violations
    • GeneralMinor (pre-2018 form)

      Food in original container, properly labeled: customer advisory posted as needed

      Inspector’s note: Observed ready to eat food items not properly labeled inside prep coolers and prep coolers. Must label and date items with product name prepared by date or used by date.

    • GeneralMinor (pre-2018 form)

      Ventilation: rooms and equipment vented as required: plumbing: installed and maintained

      Inspector’s note: Observed exposed hand washing sink in front and rear dishwashing area. Draining slow. Must repair and maintain.

    • GeneralMinor (pre-2018 form)

      Refrigeration and metal stem thermometers provided and conspicuous

      Inspector’s note: Visible and working thermometer needed inside 2-door rear prep cooler. Must provide and maintain.

  10. Pass

    Canvass · Pass

    6 general Show violations
    • GeneralMinor (pre-2018 form)

      Food and non-food contact surfaces properly designed, constructed and maintained

      Inspector’s note: Must repair/replace missing knob on mounted can opener in prep area.

    • GeneralMinor (pre-2018 form)

      Food and non-food contact equipment utensils clean, free of abrasive detergents

      Inspector’s note: Must clean food debris from lower shelves of prep table in rear prep.

    • GeneralMinor (pre-2018 form)

      Floors: constructed per code, cleaned, good repair, coving installed, dust-less cleaning methods used

      Inspector’s note: Must re-grout floor throughout front prep area behind service counter. Clean food debris from floors throughout rear prep/storage area.

    • GeneralMinor (pre-2018 form)

      Walls, ceilings, attached equipment constructed per code: good repair, surfaces clean and dust-less cleaning methods

      Inspector’s note: Must clean excessive dust accumulation from ceiling and wall vents throughout premises; including rear and front prep, and manager's office. Also, clean dust from fan guards in walk in cooler.

    • GeneralMinor (pre-2018 form)

      Lighting: required minimum foot-candles of light provided, fixtures shielded

      Inspector’s note: Must clean unknown debris from light shields in manager's office.

    • GeneralMinor (pre-2018 form)

      Premises maintained free of litter, unnecessary articles, cleaning equipment properly stored

      Inspector’s note: Must remove clutter from around rear exit door and throughout rear prep/storage area. Elevate items 6" off floor to prevent rodent harborage.

  11. Pass

    Canvass · Pass

    7 general Show violations
    • GeneralMinor (pre-2018 form)

      Food and non-food contact surfaces properly designed, constructed and maintained

      Inspector’s note: Must repair broken door gasket and defrost deep freezer in rear. Also remove rust from storage racks in walk in cooler in rear. Instructed to maintain.

    • GeneralMinor (pre-2018 form)

      Food and non-food contact equipment utensils clean, free of abrasive detergents

      Inspector’s note: Must clean interior contact surface of storage drawers behind front counter, lower shelves on all prep tables; and interior contact surfaces of all prep coolers, debris and dust present. Also, clean the mounted can opener, dried food debris present. Instructed to maintain all.

    • GeneralMinor (pre-2018 form)

      Floors: constructed per code, cleaned, good repair, coving installed, dust-less cleaning methods used

      Inspector’s note: Must detail clean floors and floor drains in prep area, inside walk in cooler, and in manager's office. Debris and dirt present, instructed to maintain.

    • GeneralMinor (pre-2018 form)

      Walls, ceilings, attached equipment constructed per code: good repair, surfaces clean and dust-less cleaning methods

      Inspector’s note: Must clean vent covers in walk in cooler, excessive dust present. Instructed to maintain.

    • GeneralMinor (pre-2018 form)

      Lighting: required minimum foot-candles of light provided, fixtures shielded

      Inspector’s note: Must clean unknown debris from light shields in rear prep, instructed to maintain.

    • GeneralMinor (pre-2018 form)

      Ventilation: rooms and equipment vented as required: plumbing: installed and maintained

      Inspector’s note: Must repair 1-comp vegetable sink in rear prep, no hot water present, only cold. Prep cooler on west wall in front prep area, not working, "do not use" sign posted. Additional prep coolers at proper temperatures, 40f or below.instructed to repair cooler and sink,and maintain.

    • GeneralMinor (pre-2018 form)

      Premises maintained free of litter, unnecessary articles, cleaning equipment properly stored

      Inspector’s note: Must organize and remove clutter from manager's office. Elevate items 6" off floor to prevent rodent harborage and maintain.

  12. Conditional

    Canvass · Pass w/ Conditions

    1 critical4 general Show violations
    • CriticalCritical (pre-2018 form)

      Facilities to maintain proper temperature

      Inspector’s note: Observed that right catering prep top cooler is holding improper ambient temperature of 51 degrees. No potentially hazardous foods were being stored in the cooler at time of inspection. The cooler was tagged during inspection and must not be used until the unit is repaired and the cdph has removed the tag. Instructed facilities to maintain cold holding equipment at 40 degrees or below. Critical violation: 7-38-005(a) (no citation issued).

    • GeneralMinor (pre-2018 form)

      Food and non-food contact surfaces properly designed, constructed and maintained

      Inspector’s note: Observed accumulation of frost in the ice cream display freezer. Instructed to defrost and maintain.

    • GeneralMinor (pre-2018 form)

      Floors: constructed per code, cleaned, good repair, coving installed, dust-less cleaning methods used

      Inspector’s note: Observed accumulation of particulate matter around the base of the swinging door between the front and rear prep, and under the rear chest freezer. Instructed to clean and maintain.

    • GeneralMinor (pre-2018 form)

      Ventilation: rooms and equipment vented as required: plumbing: installed and maintained

      Inspector’s note: Observed the waste piping at the rear one compartment sink to be leaking. Instructed to repair the leak.

    • GeneralMinor (pre-2018 form)

      Premises maintained free of litter, unnecessary articles, cleaning equipment properly stored

      Inspector’s note: Observed the area surrounding the mop sink to be cluttered with brooms and other cleaning equipment that are stored improperly. Instructed to remove unnecessary items and store all mops and brooms inverted (handles down) or at least 6 inches off the floor.

  13. Pass

    Canvass Re-Inspection · Pass

    5 general Show violations
    • GeneralMinor (pre-2018 form)

      Food and non-food contact surfaces properly designed, constructed and maintained

      Inspector’s note: Observed cracked plastic lid to ice cream case. Must replace lid and maintain

    • GeneralMinor (pre-2018 form)

      Food and non-food contact equipment utensils clean, free of abrasive detergents

      Inspector’s note: Observed all shelves in front service area with togo bags unclean with food crumbs and food debris. Clean and maintain all shelves.

    • GeneralMinor (pre-2018 form)

      Floors: constructed per code, cleaned, good repair, coving installed, dust-less cleaning methods used

      Inspector’s note: Observed floors very unclean under refrigerators and shelving in front service area. All equipment must be pulled away from walls and all floors under all large equipment must be cleaned in detail. Observed floors in rear kitchen unclean along walls and in corners. All floors must be cleaned in detail and maintained in a sanitiary condition.

    • GeneralMinor (pre-2018 form)

      Floors: constructed per code, cleaned, good repair, coving installed, dust-less cleaning methods used

      Inspector’s note: Observed floor drains unclean with dirt and debris. Clean and maintain all floor drains.

    • GeneralMinor (pre-2018 form)

      Ventilation: rooms and equipment vented as required: plumbing: installed and maintained

      Inspector’s note: Observed leak under exposed hand sink in rear of kitchen. Repair and maintain exposed handsink.

  14. Fail

    Canvass · Fail

    7 general Show violations
    • GeneralSerious (pre-2018 form)

      No evidence of rodent or insect outer openings protected/rodent proofed, a written log shall be maintained available to the inspectors

      Inspector’s note: Observed 1/4 inch gap at front door leading to outside. Must install door sweeps in order to protect against insect and rodent entry. Serious violation 7-38-020

    • GeneralMinor (pre-2018 form)

      Food and non-food contact surfaces properly designed, constructed and maintained

      Inspector’s note: Observed cracked plastic lid to ice cream case. Must replace lid and maintain.

    • GeneralMinor (pre-2018 form)

      Food and non-food contact equipment utensils clean, free of abrasive detergents

      Inspector’s note: Observed all shelves in front service area with togo bags unclean with food crumbs and food debris. Clean and maintain all shelves.

    • GeneralMinor (pre-2018 form)

      Floors: constructed per code, cleaned, good repair, coving installed, dust-less cleaning methods used

      Inspector’s note: Observed floor drains unclean with dirt and debris. Clean and maintain all floor drains.

    • GeneralMinor (pre-2018 form)

      Floors: constructed per code, cleaned, good repair, coving installed, dust-less cleaning methods used

      Inspector’s note: Observed floors very unclean under refrigerators and shelving in front service area. All equipment must be pulled away from walls and all floors under all large equipment must be cleaned in detail. Observed floors in rear kitchen unclean along walls and in corners. All floors must be cleaned in detail and maintained in a sanitiary condition.

    • GeneralMinor (pre-2018 form)

      Ventilation: rooms and equipment vented as required: plumbing: installed and maintained

      Inspector’s note: Observed leak under exposed hand sink in rear of kitchen. Repair and maintain exposed handsink.

    • GeneralMinor (pre-2018 form)

      Premises maintained free of litter, unnecessary articles, cleaning equipment properly stored

      Inspector’s note: Observed employee drink in ice cream cooler. All employee drinks and personal items need to be stored in a designated area away from food for public.

  15. Pass

    Canvass · Pass

    1 general Show violations
    • GeneralMinor (pre-2018 form)

      Floors: constructed per code, cleaned, good repair, coving installed, dust-less cleaning methods used

      Inspector’s note: Detail clean the floor in the rear prep area especially under equipment and around the walls.

  16. Pass

    Canvass Re-Inspection · Pass

    3 general Show violations
    • GeneralMinor (pre-2018 form)

      Food and non-food contact surfaces properly designed, constructed and maintained

      Inspector’s note: Exterior of all front prep wooden cabinets with food splatter. Must clean and maintain.

    • GeneralMinor (pre-2018 form)

      Food and non-food contact equipment utensils clean, free of abrasive detergents

      Inspector’s note: Unused cooler on front prep line dirt with food debris. Must clean.

    • GeneralMinor (pre-2018 form)

      Floors: constructed per code, cleaned, good repair, coving installed, dust-less cleaning methods used

      Inspector’s note: Floors throughout rear prep and office with dirt, food, and debris. Must clean and maintain.

  17. Fail

    Canvass · Fail

    1 critical4 general Show violations
    • CriticalCritical (pre-2018 form)

      Source of cross contamination controlled i.e. Cutting boards, food handlers, utensils, etc

      Inspector’s note: Observed employees repeatedly put on, take off and use rubber gloves to prepare foods without washing hands between changing each pair. No exposed hand sink in front prep area. One exposed hand sink located in rear. One 1 compartment prep sink used at ice cream station in front prep. Instructed must wash hands before and after using gloves. Critical citation issued 7-38-005 (a).

    • GeneralSerious (pre-2018 form)

      No evidence of rodent or insect outer openings protected/rodent proofed, a written log shall be maintained available to the inspectors

      Inspector’s note: Observed approximately over 50 drain flies at front ice cream prep station under ice cream freezer and around freezer compressor. Excessive food debris, accumulated dirt throughout floors under freezer and compressor, along all baseboards and coolers throughout front prep and noted 10 to 20 flies around rear soda dispensing system with spillage on floor. Must clean all areas to eliminate or minimize fly activity. Pest control co. Serviced business today and noted high severity of food debris in several areas. Also noted front exit door not rodent proofed with open 1/2 inch gap on bottom of door and missing rubber stripping on that open gap of door. Must make door tight fitting.serious citation issued 7-38-020.

    • GeneralMinor (pre-2018 form)

      Food and non-food contact surfaces properly designed, constructed and maintained

      Inspector’s note: Exterior of all front prep wooden cabinets with food splatter. Must clean and maintain.

    • GeneralMinor (pre-2018 form)

      Food and non-food contact equipment utensils clean, free of abrasive detergents

      Inspector’s note: Unused cooler on front prep line dirt with food debris. Must clean.

    • GeneralMinor (pre-2018 form)

      Floors: constructed per code, cleaned, good repair, coving installed, dust-less cleaning methods used

      Inspector’s note: Floors throughout rear prep and office with dirt, food, and debris. Must clean and maintain.

  18. Pass

    Complaint · Pass

    2 general Show violations
    • GeneralMinor (pre-2018 form)

      Floors: constructed per code, cleaned, good repair, coving installed, dust-less cleaning methods used

      Inspector’s note: The floors shall be constructed per code, be smooth and easily cleaned, and be kept clean and in good repair. DETAIL CLEAN THE FLOOR UNDERNEATH THE FOUNTAIN POP MACHINE.

    • GeneralMinor (pre-2018 form)

      Walls, ceilings, attached equipment constructed per code: good repair, surfaces clean and dust-less cleaning methods

      Inspector’s note: The walls and ceilings shall be in good repair and easily cleaned. DETAIL CLEAN THE WALLS OF THE REAR PREP AREA.

  19. Pass

    Canvass · Pass

    2 general Show violations
    • GeneralMinor (pre-2018 form)

      Walls, ceilings, attached equipment constructed per code: good repair, surfaces clean and dust-less cleaning methods

      Inspector’s note: The walls and ceilings shall be in good repair and easily cleaned. MUST PROVIDE CEILING TILE ABOVE SODA DISPENSING SYSTEM IN REAR.

    • GeneralMinor (pre-2018 form)

      Refrigeration and metal stem thermometers provided and conspicuous

      Inspector’s note: All food establishments that display, prepare, or store potentially hazardous foods shall have calibrated metal stem thermometers, provided and conspicuous, for refrigerated and hot food units.PROVIDE FOR WALK IN COOLER.

More in ZIP 60614

Source: Chicago Department of Public Health (CDPH) open data, refreshed hourly. Last inspection 6 months ago. Always confirm with the official record.