Pass

The Hartwell

5520 N Paulina St, Chicago, IL 60640

Long Term Care ZIP 60640 Risk 1 (High)

Passed · as of Aug 13, 2025

The Hartwell was last inspected on August 13, 2025 with a result of “Pass”. Inspectors found 1 violation.

Latest inspection

August 13, 2025 · Canvass

Pass

Result: Pass

1 general
  • GeneralFacility upkeep

    Plumbing problems, or missing protection against backflow.

    Inspector’s note: Observed very low water pressure for hot water at the handsink in the kitchen prep area next to one compartment sink. Instructed to repair and maintain.

    Official wording (code 51)

    Plumbing installed; proper backflow devices

Inspection history

12 inspections on record

  1. Pass

    Canvass · Pass

    1 critical2 general Show violations
    • CriticalFood handling

      Surfaces that touch food weren’t cleaned and sanitized.

      Inspector’s note: Instructed to detail clean and maintain interior surfaces of ice machine with minimal mineral build-up in the kitchen prep area.

      Official wording (code 16)

      Food-contact surfaces: cleaned & sanitized

    • GeneralFood handling

      Food wasn’t labeled or wasn’t in its original container.

      Inspector’s note: Instructed to properly label some food containers identofoed woth common name (sugar, flour etc)

      Official wording (code 37)

      Food properly labeled; original container

    • GeneralFacility upkeep

      Equipment and surfaces were dirty.

      Inspector’s note: Instructed to clean and maintain storage racks with white mold-like build up inside the walk-in cooler.

      Official wording (code 49)

      Non-food/food contact surfaces clean

  2. Pass

    Canvass · Pass

    3 general Show violations
    • GeneralFacility upkeep

      Toilet rooms weren’t built, stocked, or cleaned properly.

      Inspector’s note: Observed no covered trash receptacle in the employee toilet room. Intsructed the person in charge to provide a covered trash receptacle for the employee toilet room and maintain.

      Official wording (code 53)

      Toilet facilities: properly constructed, supplied, & cleaned

    • GeneralFacility upkeep

      Floors, walls, or ceilings were damaged or dirty.

      Inspector’s note: Observed debris on floors throughout rear preparation area. Instructed the person in charge to detail clean floors and maintain.

      Official wording (code 55)

      Physical facilities installed, maintained & clean

    • GeneralFacility upkeep

      Floors, walls, or ceilings were damaged or dirty.

      Inspector’s note: Observed damaged and missing floors tiles in front of the utility sink, in the rear preparation area. Instructed the person in charge to repair damaged and missing floor tiles and maintain.

      Official wording (code 55)

      Physical facilities installed, maintained & clean

  3. Pass

    Canvass · Pass

    1 general Show violations
    • GeneralFacility upkeep

      Floors, walls, or ceilings were damaged or dirty.

      Inspector’s note: Observed dust build up on prep area ceiling tiles/ceiling ventilation cover. Must clean and maintain prep area ceiling tiles/ventilation cover.

      Official wording (code 55)

      Physical facilities installed, maintained & clean

  4. Pass

    Canvass · Pass

    9 general Show violations
    • GeneralFood temperature

      Thermometers were missing or inaccurate.

      Inspector’s note: Replace broken thermometer inside the walk-in cooler,

      Official wording (code 36)

      Thermometers provided & accurate

    • GeneralFood handling

      Food wasn’t labeled or wasn’t in its original container.

      Inspector’s note: Not all containers of dry foods are labeled. Instructed to label all dry food containers with a common name under the prep table in the kitchen

      Official wording (code 37)

      Food properly labeled; original container

    • GeneralFacility upkeep

      Equipment or surfaces were in poor repair or made of material that can’t be cleaned.

      Inspector’s note: Excess ice build-up at condenser unit pipes inside the walk-in freezer repair issue.

      Official wording (code 47)

      Food & non-food contact surfaces cleanable, properly designed, constructed & used

    • GeneralFacility upkeep

      Equipment or surfaces were in poor repair or made of material that can’t be cleaned.

      Inspector’s note: Must not use plastic bags(strings) as a means of repair to tie soap hose to faucet at first compartment sink. Plastic ties were extremely grimed. Cleanable material is required need to repair oven right door, not able to remain close without using aluminum foils(shaped to a ball)placed between door and oven unit.repair cause

      Official wording (code 47)

      Food & non-food contact surfaces cleanable, properly designed, constructed & used

    • GeneralFacility upkeep

      Equipment or surfaces were in poor repair or made of material that can’t be cleaned.

      Inspector’s note: Must not use milk crates as a means of elevation for stored items.

      Official wording (code 47)

      Food & non-food contact surfaces cleanable, properly designed, constructed & used

    • GeneralFacility upkeep

      Equipment and surfaces were dirty.

      Inspector’s note: Encrusted food debris on meat slicer, instructed to clean and maintain

      Official wording (code 49)

      Non-food/food contact surfaces clean

    • GeneralFacility upkeep

      Plumbing problems, or missing protection against backflow.

      Inspector’s note: Leaking faucet at three-compartment sink, leaking mechanical drain under the at same sink. Also must replace rusty wire inside the ice machine, provide a galvanize material or non-rusty material

      Official wording (code 51)

      Plumbing installed; proper backflow devices

    • GeneralFacility upkeep

      Toilet rooms weren’t built, stocked, or cleaned properly.

      Inspector’s note: Cover is needed at receptacle inside the kitchen staff washroom.

      Official wording (code 53)

      Toilet facilities: properly constructed, supplied, & cleaned

    • GeneralFacility upkeep

      Floors, walls, or ceilings were damaged or dirty.

      Inspector’s note: Broken window ledge above three-compartment sink in the kitchen. Also, the other window ledge surface is porous, not easily cleanable. Repair issue.surface must be smooth, cleanable and non-absorbent material

      Official wording (code 55)

      Physical facilities installed, maintained & clean

  5. Conditional

    Suspected Food Poisoning · Pass w/ Conditions

    2 critical4 general Show violations
    • CriticalHygiene & sanitation

      Hand sinks were missing, blocked, or not stocked with soap and towels.

      Inspector’s note: Observed dinner being served in dining room by food handler. Food is hot held in convection warmers and food handler plates food. Closest handsink is through a door into the kitchen. Must install a hand sink with hot and cold running water soap and paper towels convenient and accessible for food handler plating and serving food to residents in dining room. Priority foundation violation 7-38-030 (c) no citation issued

      Official wording (code 10)

      Adequate handwashing sinks properly supplied and accessible

    • CriticalFood temperature

      Hot food was held below a safe temperature.

      Inspector’s note: Observed 2 lbs of beef stew valued at $5 on stove in pot at 87.6f, observed 1 lb of rice valued at $2 in pot on stove at improper temperature of 110.8f. Food was not part of a cooking or cooling process. Observed 3 lbs of melted butter valued at $5 on shelf on top of stove at 87.4 f. All food was voluntarily discarded. Priority violation 7-38-005

      Official wording (code 21)

      Proper hot holding temperatures

    • GeneralFood handling

      Food wasn’t protected from contamination during prep, storage, or display.

      Inspector’s note: Observed clean plates stored on rolling rack under 3 compartment sink. Store clean plates in an area to prevent contamination.

      Official wording (code 39)

      Contamination prevented during food preparation, storage & display

    • GeneralFood handling

      Single-use items weren’t stored or used properly.

      Inspector’s note: Observed plastic utensils stored improperly. Must store all plastic utensils with handles facing out to prevent contamination.

      Official wording (code 45)

      Single-use/single-service articles: properly stored & used

    • GeneralFacility upkeep

      Equipment or surfaces were in poor repair or made of material that can’t be cleaned.

      Inspector’s note: Observed plastic protector over clean plates on rolling storage rack in disrepair and not smooth and eaily cleanable. Must replace.

      Official wording (code 47)

      Food & non-food contact surfaces cleanable, properly designed, constructed & used

    • GeneralFacility upkeep

      Floors, walls, or ceilings were damaged or dirty.

      Inspector’s note: Observed floors unclean throughout. Observed floors in corners under dish machine, in dry storage room under shelving, and throughout kitchen under and behind heavy equipment. Clean floors in detail and maintain.

      Official wording (code 55)

      Physical facilities installed, maintained & clean

  6. Pass

    Canvass · Pass

    No violations

  7. Conditional

    Canvass Re-Inspection · Pass w/ Conditions

    4 critical5 general Show violations
    • CriticalManagement & training

      Staff weren’t trained on, or didn’t follow, the rules for reporting illness.

      Inspector’s note: 2-102.14(a)-observed no employee health policy on site. Must provide priority foundation violation#: 7-38-012(a) no citation issued

      Official wording (code 3)

      Management, food employee and conditional employee; knowledge, responsibilities and reporting

    • CriticalManagement & training

      No written plan or kit for cleaning up vomit or diarrhea.

      Inspector’s note: 2-501.11 observed no vomiting and diarrheal incident clean up policy in place and kit on site. Must provide. Priority foundation violation. 7-38-005. No citation issued

      Official wording (code 5)

      Procedures for responding to vomiting and diarrheal events

    • CriticalHygiene & sanitation

      Hand sinks were missing, blocked, or not stocked with soap and towels.

      Inspector’s note: 5-203.11(a) no hand washing sink provided at rear prep area where mostly of the food is rte(ready to eat food) and cooking is done., etc). Employee not using hand washing sink located at front prep area/dish room. No hand washing between task nor hand washing between glove changing. Must install hand washing sink convenient use by employee for hand washing. Priority foundation violation:7-38-030(c) no citation issued. - -

      Official wording (code 10)

      Adequate handwashing sinks properly supplied and accessible

    • CriticalFood temperature

      Prepared food wasn’t date-marked, or was kept past its discard date.

      Inspector’s note: 3-501.17(a) all prepared foods in coolers must be properly labeled with product name, preparation date and expiration date within 7 days. Priority foundation violation:7-38-005. No citation issued. -

      Official wording (code 23)

      Proper date marking and disposition

    • GeneralFacility upkeep

      Equipment or surfaces were in poor repair or made of material that can’t be cleaned.

      Inspector’s note: 4-202.16 found items/food stored on top plastic milk crates,instructed to remove and provide raised shelves 6" off the floor

      Official wording (code 47)

      Food & non-food contact surfaces cleanable, properly designed, constructed & used

    • GeneralFacility upkeep

      Equipment or surfaces were in poor repair or made of material that can’t be cleaned.

      Inspector’s note: 204.18 found condenser unit inside the walk-in freezer with excess ice build-up on pipes and behind the unit. Instructed to repair

      Official wording (code 47)

      Food & non-food contact surfaces cleanable, properly designed, constructed & used

    • GeneralFacility upkeep

      Toilet rooms weren’t built, stocked, or cleaned properly.

      Inspector’s note: 6-501.19 kitchen staff wash room door not self closing,said door must be self closing.

      Official wording (code 53)

      Toilet facilities: properly constructed, supplied, & cleaned

    • GeneralFacility upkeep

      Floors, walls, or ceilings were damaged or dirty.

      Inspector’s note: 6-501.13 (a) instructed to detail clean and maintain floors along the walls and in all corners in prep area,and all storage included the rear storage by the exit door -

      Official wording (code 55)

      Physical facilities installed, maintained & clean

    • GeneralFacility upkeep

      Ventilation or lighting was inadequate.

      Inspector’s note: 6-305.11(b) employees must not store personal belongings in the food prep or food contact areas. Must provide storage for employees belongings -

      Official wording (code 56)

      Adequate ventilation & lighting; designated areas used

  8. Fail

    Canvass · Fail

    6 critical6 general Show violations
    • CriticalManagement & training

      Staff weren’t trained on, or didn’t follow, the rules for reporting illness.

      Inspector’s note: 2-102.14(a)-observed no employee health policy on site. Must provide priority foundation violation#: 7-38-012(a) no citation issued

      Official wording (code 3)

      Management, food employee and conditional employee; knowledge, responsibilities and reporting

    • CriticalManagement & training

      No written plan or kit for cleaning up vomit or diarrhea.

      Inspector’s note: 2-501.11 observed no vomiting and diarrheal incident clean up policy in place and kit on site. Must provide. Priority foundation violation. 7-38-005. No citation issued

      Official wording (code 5)

      Procedures for responding to vomiting and diarrheal events

    • CriticalHygiene & sanitation

      Staff touched ready-to-eat food with bare hands.

      Inspector’s note: 2-301.14(a). Observed the cook touching and handled his personal phone in prep area,than gloved his hands and continue the task of handling food and food containers in prep area(in and out the walk-in cooler,handling food to preparing included raw food:ground beef,and celery etc). Observed no hand washing by the employee when gloves are changed and no hand washing prior to glove hands. Manager on site demonstrated to employee how to wash hands. Priority violation:7-38-010 - cos

      Official wording (code 9)

      No bare hand contact with rte food or a pre-approved alternative procedure properly allowed

    • CriticalHygiene & sanitation

      Hand sinks were missing, blocked, or not stocked with soap and towels.

      Inspector’s note: 5-203.11(a) no hand washing sink provided at rear prep area where most of the food is rte (ready to eat food) and cooking is done, etc). Employee not using hand washing sink located at front prep area/dish room. No hand washing between task nor hand washing between glove changing. Must install hand washing sink convenient use by employee for hand washing. Priority foundation violation: 7-38-030(c) no citation issued.

      Official wording (code 10)

      Adequate handwashing sinks properly supplied and accessible

    • CriticalFood handling

      Surfaces that touch food weren’t cleaned and sanitized.

      Inspector’s note: 4-601.11(a) interior of ice machine with a build-up of black slime substance and mineral build-up,dripping onto ice cubes stored at below ice bin.ice is used for human consumption. Instructed to clean,sanitize and maintain units. Priority foundation violation:7-38-005.citation issued.

      Official wording (code 16)

      Food-contact surfaces: cleaned & sanitized

    • CriticalFood temperature

      Prepared food wasn’t date-marked, or was kept past its discard date.

      Inspector’s note: 3-501.17(a) all prepared foods in coolers must be properly labeled with product name, preparation date and expiration date within 7 days. Priority foundation violation:7-38-005. No citation issued. -

      Official wording (code 23)

      Proper date marking and disposition

    • GeneralFood temperature

      Thermometers were missing or inaccurate.

      Inspector’s note: 4-203.11 broke stem thermometer provided in the kitchen,instructed to replace, due to be able to check food temperature. Priority foundation violation:7-38-005.no citation issued

      Official wording (code 36)

      Thermometers provided & accurate

    • GeneralFacility upkeep

      Equipment or surfaces were in poor repair or made of material that can’t be cleaned.

      Inspector’s note: 4-204.18 found condenser unit inside the walk-in freezer with excess ice build-up on pipes and behind the unit. Instructed to repair

      Official wording (code 47)

      Food & non-food contact surfaces cleanable, properly designed, constructed & used

    • GeneralFacility upkeep

      Equipment or surfaces were in poor repair or made of material that can’t be cleaned.

      Inspector’s note: 4-202.16 found items/food stored on top plastic milk crates,instructed to remove and provide raised shelves 6" off the floor

      Official wording (code 47)

      Food & non-food contact surfaces cleanable, properly designed, constructed & used

    • GeneralFacility upkeep

      Toilet rooms weren’t built, stocked, or cleaned properly.

      Inspector’s note: 6-501.19 kitchen staff wash room door not self closing,said door must be self closing.

      Official wording (code 53)

      Toilet facilities: properly constructed, supplied, & cleaned

    • GeneralFacility upkeep

      Floors, walls, or ceilings were damaged or dirty.

      Inspector’s note: 6-501.13 (a) instructed to detail clean and maintain floors along the walls and in all corners in prep area,and all storage included the rear storage by the exit door -

      Official wording (code 55)

      Physical facilities installed, maintained & clean

    • GeneralFacility upkeep

      Ventilation or lighting was inadequate.

      Inspector’s note: 6-305.11(b) employees must not store personal belongings in the food prep or food contact areas. Must provide storage for employees belongings -

      Official wording (code 56)

      Adequate ventilation & lighting; designated areas used

  9. Conditional

    Canvass · Pass w/ Conditions

    2 critical4 general Show violations
    • CriticalCritical (pre-2018 form)

      Sanitizing rinse for equipment and utensils: clean, proper temperature, concentration, exposure time

      Inspector’s note: LOW TEMP DISH MACHINE DISPENSING TOO MUCH SANITIZING SOLUTION AT FINAL RINSE,OVER 200ppm(TEST PAPER BECAME BLACK).UNIT PRESENTLY IN USE.TAGGED UNIT "HELD FOR INSPECTION" DO NOT USE.INSTRUCTED TO USE THREE COMPARTMENT SINK TO WASH,RINSE AND SANITIZE,100ppm. CRITICAL VIOLATION:7-38-030 AT 9:50am ON SITE ABLE TO CORRECTED PROBLEM,PRESENTLY UNIT MAINTAINS 100ppm.UNTAGGED UNIT MUST MAINTAIN AND MONITOR DAILY

    • CriticalCritical (pre-2018 form)

      Hand washing facilities: with soap and sanitary hand drying devices, convenient and accessible to food prep area

      Inspector’s note: FOUND THE ONLY EXPOSED HAND SINK IN KITCHEN/DISH ROOM WITHOUT PAPER TOWELS.PAPER TOWELS IN ORDER WILL BE DELIVERED ON MONDAY,PER MANAGER STATEMENT.TEMPORALLY NAPKINS IN USE AND STORED AT SAID SINK. CRITICAL VIOLATION:7-38-030 AT 10am PAPER TOWELS PROVIDED AT EXPOSED HAND SINK

    • GeneralMinor (pre-2018 form)

      Floors: constructed per code, cleaned, good repair, coving installed, dust-less cleaning methods used

      Inspector’s note: Missing floor tiles by the staff washroom,also cement floor has rough, uneven surface across the dry storage in the kitchen.replace/repair said floor.surface must be smooth,cleanble and non-absorbent material.

    • GeneralMinor (pre-2018 form)

      Walls, ceilings, attached equipment constructed per code: good repair, surfaces clean and dust-less cleaning methods

      Inspector’s note: Walls behind and around dish machine broken,peeling and with black slime substance.instructed to repair and clean said area,surface must be smooth,cleanable and non-absorbent surface

    • GeneralMinor (pre-2018 form)

      Ventilation: rooms and equipment vented as required: plumbing: installed and maintained

      Inspector’s note: No visible back flow preventer device provided at water line on coffee machine in dining area and at ice machine.need to install or know the location. Observed tape used to hold mechanical drain handle to stop water to drain(middle compartment)at three compartment sink.need to repair drain line.

    • GeneralMinor (pre-2018 form)

      Refrigeration and metal stem thermometers provided and conspicuous

      Inspector’s note: Replace broken thermometer inside the walk-in cooler

  10. Pass

    Canvass · Pass

    6 general Show violations
    • GeneralMinor (pre-2018 form)

      Food in original container, properly labeled: customer advisory posted as needed

      Inspector’s note: Label and date all food containers with ready to eat potentially hazardous foods inside the walk in cooler. Also bulk dry food containers needs label also.

    • GeneralMinor (pre-2018 form)

      Food and non-food contact surfaces properly designed, constructed and maintained

      Inspector’s note: Must re caulk along the splash guard of the 3 compartment sink. (caulk worn out with black moldy like substance) and maintain.

    • GeneralMinor (pre-2018 form)

      Floors: constructed per code, cleaned, good repair, coving installed, dust-less cleaning methods used

      Inspector’s note: Floor thru-out the dish washing area under the 3 compartment sink and under the dish machine with accumulated dust and dirt along the wall base, all corner. Must clean in detail and maintain.

    • GeneralMinor (pre-2018 form)

      Walls, ceilings, attached equipment constructed per code: good repair, surfaces clean and dust-less cleaning methods

      Inspector’s note: Ceiling vent inside the employees washroom in the kitchen with dust build-up and ceiling panel with peeling paint. Must clean remove dust on the ceiling vent and replace ceiling panel and maintain. Walls by the exit door bottom right side and left side damaged. Must repair make it smooth easily cleanable.

    • GeneralMinor (pre-2018 form)

      Food (ice) dispensing utensils, wash cloths properly stored

      Inspector’s note: All wiping cloth for wiping the prep table, stove, dining tables needs to be stored on a bucket with sanitizing solution .

    • GeneralMinor (pre-2018 form)

      Food handler requirements met

      Inspector’s note: No food handlers available at this time. Must provide.

  11. Pass

    Canvass · Pass

    3 general Show violations
    • GeneralMinor (pre-2018 form)

      Food and non-food contact surfaces properly designed, constructed and maintained

      Inspector’s note: Found the air conditioning unit in the window behind the 3-compartment sink leaking condensation on the window sill. Instructed to repair unit to effectively exhaust condensate outside of the building or contain.

    • GeneralMinor (pre-2018 form)

      Lighting: required minimum foot-candles of light provided, fixtures shielded

      Inspector’s note: Heavy dust buildup on the light shield directly outside of the hoodvent in the kitchen. Instructed to detail clean and maintain.

    • GeneralMinor (pre-2018 form)

      Premises maintained free of litter, unnecessary articles, cleaning equipment properly stored

      Inspector’s note: Observed rolled up dirty floor mats stored vertically in the kitchen in between two pieces of cooking equipment. Instructed to store rolled up floor mats in a storage area seperate and away from cooking/prep equipment.

More in ZIP 60640

Source: Chicago Department of Public Health (CDPH) open data, refreshed hourly. Last inspection 15 months ago. Always confirm with the official record.